Technical Customer Consultant
Vor 4 Tagen
**Mes missions**
- Vous assurez le suivi des clients lors de l’installation, de l’utilisation et de la résolution de problèmes techniques plus complexes ainsi que la contribution aux activités After Sales des produits de la société individuels et/ou ciblés, tout au long de la chaîne de l’expérience client
- Vous conseillez et analysez au téléphone ou via divers médias électroniques
- Vous traitez et répondez aux demandes des clients dans le cadre de processus prédéfinis
- Vous soutenez le travail procédural (analyse détaillée) pour les tâches plus exhaustives
Vous soutenez l’analyse des erreurs, l’élimination des erreurs et la documentation informative dans des bases de données d’indices en cas de problèmes dans le cadre de projets, checklists et processus
- Vous faites le lien entre les clients, le service à la clientèle, les techniciens et les autres fournisseurs de services et développement pour résoudre des problèmes
- Identification des opportunités d’amélioration grâce à une vision d’ensemble
- Vous apportez une contribution essentielle à la satisfaction de la clientèle
**Mes qualifications**
- CFC en informatique ou médiamaticien
- Vous avez idéalement d’expérience professionnelle / formation pertinente dans le domaine des produits Data, VoIP, Workplace, O365 et/ou CloudIT Skills
- Combination Langue: Allemand et Français ou Français et Anglais (Important: Allemand et Anglais pas possible) - un plus: Italien
**Mes avantages**
- Entreprise renommée et de très bonne réputation
- Ambiance de travail agréable
- Grande variété de clients internationaux
- Internalisation possible ou extensions
**A propos de Hays**
Les experts en informatique ont un bel avenir : pour ses clients de l’économie et du secteur public, Hays est à la recherche de collaborateurs motivés qui voient plus loin que le bout de leur nez et aiment relever de nouveaux défis. Nous faisons en sorte que vous puissiez profiter de notre longue expérience en recrutement de personnel en informatique et que nous soyons en mesure de vous aider à trouver des missions adéquates - bien sûr gratuitement pour vous. Inscrivez-vous et profitez de postes et projets intéressants et adéquats.
**Contact chez Hays**
**Mon interlocuteur**Thomas Jean-Pierre Marie Vigerie
**Numéro de référence**596972/1
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