Is Performance Manager

vor 2 Monaten

Zürich ZH, Schweiz ABB Vollzeit

**IS Performance Manager**:
**At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.**:
**This position reports to**:
Global IS Department Manager for Performance Management.

**Your role and responsibilities**:
**Qualifications for the role**:

- Above 5 years of relevant experience in IT with focus in Service Level Management (SLM) or above 5 years of experience in roles connected to performance measurement and reporting or above 5 years of solid experience working with analytical tools (e.g. Power BI, Tableau, etc.)
- Solid knowledge using the reporting capabilities into ServiceNow and automating data to visual reports.
- Bachelor's degree in technology or anything similar.
- Comprehensive understanding of ITIL processes and Service Integration and Management (SIAM) concepts.
- Excellent analytical skills and a deep understanding of the overall context of business processes and IS technologies
- Excellent skills in data interpretation and translating business needs to visualized report
- Excellent interpersonal and communication skills, with fluent spoken and written English

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