D2c Performance Coaching Manager

vor 4 Monaten

Zürich ZH, Schweiz General Motors Vollzeit

**Job Description**:
As D2C Performance Coaching Manager for Europe, you will be responsible for bringing to life the Cadillac Europe D2C Commercial Sales Excellence by helping to create and define the Retail Operational Manuals and the Commercial Sales Playbook.

The role will be specifically tasked to ensure new locations are effectively set up for success by implementing that best practices and insights from the Retail Operations manual and provide on-the-job performance coaching to City Leads, Guides and Attendants.

The D2C Performance Coaching Manager will help all individuals and teams to realise their maximum potential by providing support, guidance, and accountability. Working as a mentor with City Leads to identify areas in which Experience Centre teams need to improve their performance, then creating a structured development plan to help them reach their individual goals and objectives.

An expert in the field of customer-focused automotive sales and with a very strong grasp of ‘what good looks like’ at every stage of the purchase and delivery experience
- both offline and online. This role will be tasked to provide constructive feedback and coaching in a way that is easily understood and digested by leaders and customer-facing team members alike.

The D2C Performance Coaching Manager will be part of the GM Europe Training & Performance Coaching team. They will require a strong understanding of all the different coaching and learning content available within the GM Europe Sales & Product Training curriculum and will also be expected to contribute as a content developer and training facilitator as required to ensure all Experience Centre team members have the necessary knowledge, skills and behaviors to ensure their performance is maximised at all times.

**Key Responsibilities**:

- Define the Commercial Sales Playbook and Retail Operations manual from lead to order and from order to delivery.
- Provide best practice guidance regarding the effective use of Salesforce CRM
- Support City Leads on establishing Cadillac Retail standards in new locations enabling them for success as quickly as possible.
- Provide on the job coaching regarding Commercial Sales & Delivery Performance for City Leads, Guides and Attendants
- Identify performance improvement areas for Experience Centres and create action plans and learning and coaching solutions to close performance gaps.
- Identify D2C Commercial Funnel best practices and share them internally with other D2C team members to ensure consistency of approach throughout Europe.

**Qualifications**:

- Proven experience in a senior store manager role
- Proven Experience on Direct to Customer business for Premium/Luxury brands
- Strong understanding of Lead to Order and Order to Cash processes.
- Experience in Commercial funnel management
- Excellent leadership and coaching skills.
- Strong analytical and problem-solving abilities.
- Exceptional communication and interpersonal skills.
- Ability to work in a fast-paced, dynamic environment and manage multiple priorities.
- Proficiency in relevant software and technologies used in logistics and delivery management.

**About GM**:
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

**Why Join Us**:
We aspire to be the most inclusive company in the world. We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

**Diversity Information**:
General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities.

  • Is Performance Manager

    vor 3 Monaten

    Zürich, ZH, Schweiz ABB Vollzeit

    **IS Performance Manager**: **At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.**: **This...

  • Webmaster - Gm Europe

    vor 2 Monaten

    Zürich, ZH, Schweiz General Motors Vollzeit

    **Job Description**: We are seeking an experienced Webmaster to oversee and manage the European websites for Cadillac, Corvette, and Chevrolet, each with unique business needs. The Webmaster will play a key role in ensuring both the direct-to-consumer (D2C) websites and non-D2C websites are optimized for customer engagement and business performance, while...

  • Performance Marketing Manager

    vor 2 Monaten

    Zürich, Schweiz Startupticker Vollzeit

    Do you live and breathe performance marketing and are eager to dive into the Startup world?We want to talk to you! We are looking for a Senior Performance Marketing Manager who has broad experience in Digital Marketing, specifically in SEA/PPC & Paid social media, as well as Marketing Analytics, to join our journey to revolutionize the Marketing Analytics...

  • Performance Marketing Manager

    vor 3 Wochen

    Zürich, Schweiz Webrepublic AG Vollzeit

    Deine Aufgaben sind...Als Performance Marketing Manager planst und führst du Performance-Marketing-Kampagnen für deine E-Commerce-Kunden durch. Dabei gibst du strategische Impulse bei der Entwicklung langfristiger Marketingstrategien, die auf die übergreifenden Geschäftsziele abgestimmt sind. Eine klare und effektive Kommunikation mit den Stakeholdern...

  • Performance Marketing Manager

    vor 4 Monaten

    8006 Zürich, ZH, Schweiz Beauty2Go Klinik GmbH Vollzeit

    **Über uns**: Die Lüönd Geschwister haben mit großem Engagement und unternehmerischem Geschick zwei innovative Unternehmen im Bereich Medical Retail erfolgreich etabliert: Beauty2Go und das Start-Up „Baby“ Brows and Brows. Beide Marken stehen für höchste Qualität und Exzellenz und bieten ein breites Spektrum an Produkten und Dienstleistungen, die...

  • Digitale Performance Manager für E-Commerce

    vor 2 Wochen

    Zürich, Zürich, Schweiz Webrepublic Vollzeit

    Dein Aufgabenbereich:Konzipiere und entwickle kundenorientierte Performance-Marketing-Kampagnen mit Schwerpunkt auf Social Commerce, um den Verkauf im E-Commerce zu steigern.Führe Analyse, Optimierung und Berichterstattung der wichtigen KPIs zur Überwachung des Kampagnenerfolgs durch.Beteilige dich am Weiterentwickeln von Social Commerce in unserem...

  • Team Manager

    vor 3 Monaten

    Zürich, ZH, Schweiz Valentino Vollzeit

    TEAM MANAGER - ZURICH A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community. Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague...

  • Webmaster - GM Europe

    vor 2 Wochen

    Zürich, Schweiz General Motors of Canada Vollzeit

    Job DescriptionWe are seeking an experienced Webmaster to oversee and manage the European websites for Cadillac, Corvette, and Chevrolet, each with unique business needs. The Webmaster will play a key role in ensuring both the direct-to-consumer (D2C) websites and non-D2C websites are optimized for customer engagement and business performance, while handling...

  • Performance Marketing Manager

    vor 2 Monaten

    Zürich, ZH, Schweiz Webrepublic AG Vollzeit

    Bist du erfahren im Social Commerce und kennst dich idealerweise auch im SEA aus? Suchst du nach der nächsten spannenden Herausforderung im Performance Marketing? Dann komm in unser E-Commerce-Team und gestalte die Zukunft bei einer der führenden Digitalagenturen Europas mit! **Deine Aufgaben sind** Mit Leidenschaft berätst du unsere Kunden bei der...

  • HRex Compensation

    vor 2 Monaten

    Zürich, ZH, Schweiz ABB Vollzeit

    **HREX Compensation & Performance Experience Lead**: **At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. That's our story. Make it your...

  • Assistant Store Manager

    vor 1 Monat

    Zürich, ZH, Schweiz Philip Morris International Vollzeit

    Be a part of a revolutionary change! At PMI, we’ve chosen to do something incredible. We’re totally transforming our business and building our future on one clear purpose - to deliver a smoke-free future. With huge change comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom dream up and deliver, better, brighter solutions and...

  • Customer Experience Manager in Store

    vor 4 Wochen

    Zürich, Zürich, Schweiz Gi Group SA Vollzeit

    Job OverviewWe are seeking a Customer Experience Manager in Store to lead our team and enhance client engagement. As part of Gi Group SA, you will play a key role in executing business strategy and driving performance KPIs.Main Responsibilities:Client-Centric Activities:Create an exceptional in-store experience for clients by coaching the team to connect,...

  • DevOps Engineer mit Fokus auf Container Technologie

    vor 1 Woche

    Zürich, Schweiz Clover Coaching AG Vollzeit

    Du bist ein Senior DevOps Engineer mit starkem Fokus auf Containertechnologien und suchst eine neue Herausforderung? Dann bist du bei uns genau richtig! Das Linux und Open Source Team von unserem Mandanten, sucht Verstärkung. Du begleitest die Kunden auf ihrem Weg in die Welt der Container und unterstützt sie bei der Automatisierung ihrer Application...

  • Retail Sales Manager

    vor 2 Wochen

    Zürich, Zürich, Schweiz Gi Group SA Vollzeit

    Retail Sales ManagerAbout Gi Group SAGi Group SA is a leading staffing and HR solutions provider that helps businesses find the right talent. Our company culture emphasizes innovation, teamwork, and continuous improvement.Estimated Salary: €45,000 - €60,000 per yearSalary may vary based on location and experience.Job Description:Supporting Store...

  • Marketingleiter Performance für Webrepublic AG

    vor 4 Wochen

    Zürich, Zürich, Schweiz Webrepublic AG Vollzeit

    Unternehmen: Wir sind Webrepublic AG, ein Unternehmen mit einem starken Fokus auf digitale Lösungen im Bereich des E-Commerce. Stellenbeschreibung: Als Teamleiter Performance Marketing bist du verantwortlich für das Leistungsbild deiner Teams und triffst strategische Entscheidungen für unsere Kunden im Bereich des Google Ads, Microsoft Advertising...

  • Performance Marketing Manager SEA

    vor 1 Monat

    Zürich, Zürich, Schweiz ad agents Vollzeit

    Wer sind wir?Die ad agents AG ist eine der führenden Agenturen für digitale Beratung und Performance Marketing. Als Partner grosser Netzwerke wie Google, Meta und Amazon betreuen und beraten wir namhafte Unternehmen in allen Bereichen des digitalen Marketings, E-Commerce und der digitalen Kommunikation.Was wir suchen:Ein erfahrener Performance Marketing...

  • Senior Performance Test Specialist

    vor 1 Monat

    Zürich, Zürich, Schweiz Epam Vollzeit

    About the PositionWe are seeking a skilled Senior Performance Test Engineer to join our team in Zürich. As a Senior Performance Test Engineer, you will be responsible for designing and developing robust performance test strategies and test scripts, identifying performance optimization areas, and making necessary recommendations.Key ResponsibilitiesDesign...

  • Performance Marketing Manager MoneyPark(w/m/d), Teilzeit

    vor 6 Monaten

    Zürich, Schweiz Helvetia Insurance Group Vollzeit

    Deine Verantwortung Selbstständiges Konzipieren, Erstellen und Auswerten unterschiedlicher Performance Kampagnen für MoneyPark über u.a. Google Ads, Bing Ads, Meta Ads Die Betreuung der zugehörigen Business Manager Tools und Accounts (Google Ads, Bing Ads, Google Tag Manager, Meta Business Manager, Google Analytics) Optimierung und Maintenance...

  • Vice Store Manager Zurich

    vor 2 Monaten

    Zürich, ZH, Schweiz Boggi Milano Vollzeit

    We are looking for an energetic and ambitious **Vice Store Manager,** wanting to join our store in **Zurich**. **Who are we?** Boggi Milano is an Italian brand present on the market with more than 200 stores in 50 countries. Today, our brand is looking towards ambitious goals at the pace of innovation, sustainability and quality thanks to the revolutionary...

  • Digital Product Office Manager

    vor 2 Monaten

    Zürich, ZH, Schweiz SRG SSR Vollzeit

    La Radio Télévision Suisse cherche, pour son unité « UniTech » une ou un Digital Product Office Manager. **Votre mission**: Le-la Digital Product Office Manager est responsable du réseau de création de valeur de l'unité. Il-elle est le responsable des Digital Product Managers (DPM) et s'assurent qu'ils alignent leurs activités avec les objectifs...