Customer Engagement Manager

vor 1 Woche

Basel, Schweiz Manpower Vollzeit

MANPOWER AG specializes in temporary and permanent positions and offers comprehensive personnel services. With locations throughout Switzerland, we support our clients in successfully realizing their orders and projects. For our client in the region, we are looking for a Customer Engagement Manager (M/F/x)
- Key Responsibilities:_

**For Customers**:

- Serve as the primary contact for all customer referral information.
- Skillfully handle order entries and manage data within our CRM and reporting tools.
- Produce insightful reports for customers and oversee billing processes.
- Respond promptly to inquiries, ensuring all participant issues are resolved swiftly, whether via Zoom, Teams, or phone.
- Fluent in English and French; proficiency in German is an advantageous addition.
- Organize and manage seminars and workshop programs, ensuring high attendance levels, proper facilitation, and availability of all necessary materials.

**What We Require**:

- At least 3 years of experience in Customer Success or a related corporate field.
- Demonstrated project management expertise in a customer success environment.
- Ability to thrive in a fast-paced, ambiguous startup setting.
- Excellent critical thinking skills for independent problem-solving.
- Clear, confident communication abilities.
- A passion for fulfilling the needs of clients and participants.
- Proficiency in Microsoft Office Suite and familiarity with database management systems.
- A commitment to upholding ethical standards and promoting inclusivity, diversity, and equity.

Explore the opportunities this position offers Don’t hesitate to contact us for more details. Register on our website now and upload your documents. Seize the opportunity to become part of a dynamic team and elevate your career to the next level. We are eager to see how you will help us write success stories together

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