Regional Implementation Manager, Robotics

vor 6 Monaten

Zurich, Schweiz ABB Vollzeit

**Regional Implementation Manager, Robotics**:
**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.**:
The Robotics Global Field Operations Team (RACS-FS) is transforming its organization to comply with the demand for business growth and expanding its ability to achieve higher levels of quality, speed and efficiency. Hence it is driving further organizational optimization and standardization in its operations. As an implementation Manager within ABB Robotics Service, you will be responsible for implementing strategic programs / tools / processes in the service community, worldwide. You will provide operational support for country service teams to improve their performance accurately and consistently. You will participate in project work according to confirmed strategic initiatives and drive its implementation and execution to improve service quality, operational efficiency, and customer satisfaction. You will report to the Global Implementation Manager of Global Field Operations, at ABB Robotics’ Service Business Line.

**Your responsibilities**:

- Drive the implementation of new or enhanced functionalities/features within the service community worldwide, according to strategically important initiatives.
- Understand and contribute to the initiatives by participating in respective project work throughout its lifecycle.
- Drive the change in the local organization. Implement new functionalities/features from global projects into Local Service
- Organizations, within the countries.
- Assess the gaps in usage of the global tools in Robotics service units and jointly develop action plans to overcome
- existing gaps and/or align with business process owner of new requirements.
- Participate and facilitate in user acceptance testing (UAT).
- Provide training/education on new/existing processes in the Local Service Organizations. Collect feedback and drive for
- improvement. Manage global documentation and keep training materials up-to-date.
- Collaborate closely with global implementation manager and global business process owners. Collaborate closely with
- Local Service Managers, and the respective local team representatives.
- Collaborate with Regional entities of the Service Organization (DOC’s, Regional Managers). Drive the right actions and
- manage professional communications with global and local stakeholders.
- Lead the change by solving major problems in processes used by country service teams. Drive Services’ quality
- improvement and efficiency improvement, ensuring that local country requirements are considered in the developments.
- Actively collaborate with field service champions and stakeholders to gather opportunities to gain automation and efficiency in e-2-e processes.
- Adopt new/improved functionalities in global tools and support the success of local service teams.

**Your background**:

- University level education with 5+ years of IT experience in developing, configuring, deploying and maintaining
- Ability to quickly understand the real business problems and address them.
- Business focused, with strong analytical and problem-solving skills. Experienced with managing, implementing, or
- Proven performance as an implementation team member in a complex, global organization with internal and external
- interfaces.
- Experience successfully leading geographically dispersed and diverse teams with ability to promote a team environment.
- Must be experienced in teaching users and coaching them.
- Resilient and result oriented, team player and ability to collaborate in multicultural environment.
- Self-organized person who has repeatedly implemented processes and tools.
- Fluent written & spoken English language skills. Well-developed communication & presentation skills to report the findings
- in a clear, structured manner. Ability to work in a virtual team.
- Build trust and relationships - effective communication with team that forges lasting relationships, builds trust between
- peers, supports commitment, and encourages teamwork.

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