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Implementation Manager
vor 1 Monat
**About the job**
We are looking for a digital implementation manager to onboard and activate new customer projects and help manage our increasing number of customers. You will work closely with your colleagues in the project team, and will have some interaction with the sales.
**Your responsibilities**
- Ensure project implementation (start to go-live) is 2-3 months
- Manage the customer relationship
**What you will be doing**
- Ensure project implementation (start to go-live) is 2-3 months_
- Run onboarding workshops with key stakeholders
- Collaborate with sales on pilot projects
- Technical implementation of the product within the client infrastructure
- Manage the customer relationship_
- Provide continuous training for customers (new features, new employees)
- Translate customer feedback into actionable insights
- Support the product team in developing features with those insights
**Our requirements**
- Ensure project implementation (start to go-live) is 2-3 months_
- You are comfortable setting up and leading workshops
- You put customers first and always strive for excellence
- You are excellent at understanding complex technologies and can easily explain technical concepts to non-technical people
- Manage the customer relationship_
- You are an excellent communicator, and enjoy sharing knowledge on a regular basis
- Excellent ability to extract underlying needs from customer feedback and synthesize them into relevant product recommendations
- Ability to create compelling business cases for product improvements and new features
**General requirements**
- Bachelor Degree
- Fluent/native in German
- Proficient in English
- You have a valid work permit for Switzerland
- Nice to have: Masters Degree
- Nice to have: Familiar with ERPs and their implementation
- Nice to have: 3-7 years of previous work experience
**Character traits**
- Patient: You are very comfortable taking time to make sure all stakeholders are aligned and on the same page
- Customer-focused: You enjoy working with customers every day and representing them in the company
- Detail-oriented: You focus on getting the details right, and always make sure that no stone is left unturned
- Stress-resilient: You thrive under pressure and tight deadlines
- Startup-friendly: You are aware of the challenge and excited to join the ride
**Perks and benefits**
- Competitive market salary
- Equity (in the form of common shares)
- Choose between cash bonus, converting cash bonus to common shares, or a mix of both
- Snacks & Drinks
- Regular team events (such as dragon boat paddling, see the picture above)
- An office 2 minutes away from the lake in a super central location in Zurich
**Job Type**: 100%
**Benefits**:
- Company events
- Long-term profit-sharing plan
- Work from home
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus pay
**Education**:
- Bachelor's (required)
**Language**:
- German (required)
- English (preferred)
Ability to Commute:
- 8002 Zürich, ZH (required)
Ability to Relocate:
- 8002 Zürich, ZH: Relocate before starting work (required)
Work Location: In person
