Customer Success Lead

Vor 3 Tagen

Zurich, Schweiz General Motors Vollzeit

The Customer Success Lead plays a pivotal role within Cadillac Europe team to help us achieve our ambitions as a customer first automotive brand in Switzerland. The role will work directly with sales, logistics, and marketing teams to ensure an industry leading Customer Experience through both hands-on management of our CRM systems and CX strategy implementation in our digital and physical showrooms.

You'll be utilizing your strong understanding of how to utilize and manage our Oracle CRM systems to ensure that the KPIs, which through your reporting you will help steer, are kept by the on-ground sales team. Your interpersonal skills with the various inhouse teams to ensure that the customer-first mentality is always upheld.

As the point of contact for customers during their buying journey once they are past the shopping phase, you will exemplify and represent Cadillac and Chevrolet as the premium brands. Ensuring our customers have a contact in which they can reach out to for updates on their shipments, questions on payment, or organizing handover or anything related to the buying or owning of one of our products. You'll also be aware of the internal team, operating between the front of house and back office staff to ensure any questions and queries are escalated to the correct stakeholders and your answers returned to the customer in an efficient manner.

With your hands-on experience with the customers and stakeholders, you will be accountable for the Customer Experience in store so that it meets the expectations of the CX team. If anything will be required to be implemented instore that is customer facing, you will be ready to give actionable insight on how to best do this, help document that approach, and realize the vision into reality autonomously.

You'll be able to create automatic and ad-hoc reporting on KPIs of the customer experience and CRM tool, making them easily visualized and being able to draw out actionable takeaways that the team can utilize to help implement new strategies. With these reporting's as well, you'll be able to present ideas and thoughts on digital experiences that will help elevate Cadillac and Chevrolet brands.

**You bring**:

- Ability to bring learnings and help visualize data easily to present clear and concise takeaways to help the CX team drive decisions and strategies
- Advanced interpersonal skills with high ability to work effectively with others
- Excellent organization and planning skills
- Exhibit GM competencies with a positive attitude and high level of enthusiasm towards business. demonstrated ability to see not only "what is" but to vision what "can be"
- Team spirit, dedication and the ability to manage projects autonomously

**You have**:

- 1-3 years experience within CX Strategy & Design or Sales / Marketing / Administration
- Experience in digital retail and/or eCommerce
- Knowledge of Design Thinking and/or Agile Software Development
- Experience in a customer facing environment
- Knowledge and interest of automotive environment in Switzerland

**You can**:

- Communicate with multiple levels within an organization
- Provide customer focus in all activities
- Utilize your excellent communication skills
- Work productively in a team environment
- Speak German (Native speaker); English (fluent) and French (fluent)

LI-LV1

**About GM**

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

**Why Join Us**

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

**Diversity Information**

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteeropportunities.

  • Customer Success Executive

    Vor 7 Tagen

    Zurich, Schweiz Red Hat Software Vollzeit

    About the job: The Red Hat Customer Success team is looking for an experienced enterprise Customer Success Executive to join us in Switzerland. In this role, you will serve as a trusted adviser to customers by helping them achieve success with Red Hat and maximize the value realized from Red Hat’s product subscriptions and services. You will be critical to...

  • Customer Success Leader Security Emea

    Vor 4 Tagen

    Zurich, Schweiz IBM Vollzeit

    Introduction A true change-agent, you'll hire and continually develop high performing teams who get IBM's products and services adopted, post-sale, to continually meet your customers' business goals. Combining c-suite gravitas with developer-level approachability, you'll lead your teams as they co-create with clients to fully realise the value of their...

  • Customer Success Account Manager

    Vor 6 Tagen

    Zurich, Schweiz Microsoft Vollzeit

    With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products, services, and partnerships. Come join CE&S and help us build a future where customers achieve their business outcomes...

  • Customer Success Manager Amea

    vor 2 Wochen

    Zurich, Schweiz ABB Vollzeit

    **Customer Success Manager AMEA**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we...

  • Customer Success Director- Switzerland

    Vor 7 Tagen

    Zurich, Schweiz LSEG (London Stock Exchange Group) Vollzeit

    Summary of the role LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a dedication to excellence in delivering the services our customers expect from us. LSEG is headquartered in the United Kingdom, with significant operations in 70 countries...

  • Customer Success Manager

    vor 2 Wochen

    Zurich, Schweiz Wolters Kluwer Vollzeit

    Job Summary - CCH Tagetik (a part of Wolters Kluwer’s Tax & Accounting Division) are a leading Corporate Performance Management software vendor. In addition to providing a unified Performance Management Platform for Budgeting, Planning and Consolidation, Tagetik have developed pre-packaged solutions addressing regulatory reporting requirements for Solvency...

  • Head of Customer Success

    vor 1 Woche

    Zurich, Schweiz Beekeeper Vollzeit

    Have you ever wondered what tools frontline workers like manufacturing, construction or hospitality employees use to work efficiently? Remember pin boards or paper processes? That is history! Beekeeper's platform is the beating heart for frontline businesses, as it combines all great features to make the frontline workforce successful and engaged. We are...

  • Customer Success Manager Amea

    Vor 5 Tagen

    Zurich, Schweiz ABB Vollzeit

    **Customer Success Manager AMEA**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we...

  • Customer Success Account Manager

    Vor 2 Tagen

    Zurich, Schweiz FNZ Vollzeit

    Workplace: Hybrid (off-site & on-site in Zurich or Geneva area) As a Customer Success Account Manager (CSAM) you will be responsible of the long-lasting customer’s success, providing valuable guidance and executing strategies to drive our customers excellence. Your technical acumen and customer facing-skills will enable you to effectively represent FNZ's...

  • Customer Success Manager

    Vor 7 Tagen

    Zurich, Schweiz Legartis Technology AG Vollzeit

    **The Legartis Customer Success Team is growing!** Welcome to the future of law! Are you a seasoned customer success professional looking for a new challenge in a fast-growing hot market? Do you have an unwavering curiosity for cutting-edge technologies and AI? Do you want to become part of an inclusive and agile team? Then, let's conquer the legal world...

  • Customer Success Manager

    Vor 7 Tagen

    Zurich, Schweiz Legartis Technology AG Vollzeit

    **Description**: The Legartis Customer Success Team is growing! Welcome to the future of law! Are you a seasoned customer success professional looking for a new challenge in a fast-growing hot market? Do you have an unwavering curiosity for cutting-edge technologies and AI? Do you want to become part of an inclusive and agile team? Then, let's conquer the...

  • Vp Customer Success

    vor 2 Wochen

    Zurich, Schweiz ANYbotics Vollzeit

    ANYbotics is a fast-growing tech company dedicated to shaping the future of mobile robotics across multiple industries. Join our highly talented and motivated team of more than 90 people and work on cutting-edge robot technology. The Opportunity As VP Customer Success, you will be responsible for shaping and scaling our overall After-Sales setup, ranging...

  • Customer Success Manager

    Vor 7 Tagen

    Zurich, Schweiz Accellion Vollzeit

    **Position** This job is with totemo solutions ltd which is now part of Kiteworks. Kiteworks is a software company with a very dynamic culture. We’re looking for driven, resourceful and proactive thinkers to solve complex customer challenges. The Customer Success Manager is responsible for retaining and growing revenue in our installed base by developing...

  • Customer Success Account Mgmt Ic4

    vor 2 Wochen

    Zurich, Schweiz Microsoft Vollzeit

    With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...

  • Senior Customer Success Area Lead, German speaking

    vor 1 Woche

    Zurich, Schweiz Salesforce Vollzeit

    To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryCustomer SuccessJob DetailsAbout SalesforceWe’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every...

  • Principle Customer Success Account Manager

    vor 2 Wochen

    Zurich, Schweiz Microsoft Vollzeit

    Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can...

  • Customer Success Intern

    vor 1 Woche

    Zurich, Schweiz GOWAGO AG Vollzeit

    **About gowago**: Gowago challenges the current process of car buying and strives to become the future way of getting a car. Our goal is to become the leader in online automotive retailing by providing the best and easiest customer experience. We believe in monthly payments, fair and transparent prices, and a hassle-free experience to find and drive your...

  • Customer Success Intern

    vor 1 Woche

    Zurich, Schweiz GOWAGO AG Vollzeit

    **About gowago**: Gowago challenges the current process of car buying and strives to become the future way of getting a car. Our goal is to become the leader in online automotive retailing by providing the best and easiest customer experience. We believe in monthly payments, fair and transparent prices, and a hassle-free experience to find and drive your...

  • Customer Success Intern

    Vor 6 Tagen

    Zurich, Schweiz GOWAGO AG Vollzeit

    **About gowago**: Gowago challenges the current process of car buying and strives to become the future way of getting a car. Our goal is to become the leader in online automotive retailing by providing the best and easiest customer experience. We believe in monthly payments, fair and transparent prices, and a hassle-free experience to find and drive your...

  • Werkstudent/in Customer Success

    Vor 4 Tagen

    Zurich, Schweiz Yokoy Vollzeit

    **Möchtest du mit uns zusammen das Ausgabenmanagement neugestalten? Magst du es, in einem schnelllebigen Scale-Up mit einem leidenschaftlichen und unterstützenden Team zu arbeiten? Yokoy sucht dich!** **Nach dem Abschluss unserer 80-Millionen-Dollar-Finanzierung der Serie B im Jahr 2022 und einer Phase des Hyperwachstums streben wir nun danach, den...