Customer Success Executive

vor 2 Wochen

Zurich, Schweiz Red Hat Software Vollzeit

About the job:
The Red Hat Customer Success team is looking for an experienced enterprise Customer Success Executive to join us in Switzerland. In this role, you will serve as a trusted adviser to customers by helping them achieve success with Red Hat and maximize the value realized from Red Hat’s product subscriptions and services. You will be critical to the long-term success of Red Hat's subscription-based business model and be responsible for the onboarding, adoption, advocacy, retention, and growth of the accounts you support. Your ultimate goal will be to cultivate excellent customer relationships and boost value realization for your customers' investments into Red Hat’s offerings. Successful applicants must reside in a country where Red Hat is registered to do business.

What you will do:

- Establish a trusted adviser relationship with key customer stakeholders, aligning Red Hat's activities with the customer business goals
- Assess key business challenges, develop high-level strategies for customer success, coordinate the customer engagement, and inspire and persuade stakeholders to ensure successful customer outcomes
- Define and deliver a customer success and adoption strategy with your customers and advocate back into Red Hat for them
- Lead, coordinate, and focus organizational energy across Red Hat, e.g., Marketing, Sales, Products and Technologies, Customer Success, Support, etc., and partner teams to deliver on the customer success strategies; handle issues impacting customer success
- Ensure customers achieve maximum value from their investment using a programmatic, measurable approach during each phase of the customer life cycle
- Minimize subscriber churn through continuous engagement, value realization, education, coaching, and influence
- Work collaboratively with enterprise sales teams across a diverse account base on strategies for increasing adoption, account expansion or retention, and loyalty
- Recommend specific solutions to increase customers value which will improve customer sentiment, move them toward their goals, and increase Red Hat's expansion revenue

What you will bring:

- Substantial customer success experience, preferably within the enterprise software industry; account management experience is a plus
- Experience advocating for customers and ability to foster and cultivate relationships with strategic customers and partners
- Outstanding communication skills in English to lead onsite and virtual strategic business reviews highlighting aspects of customer success, with stakeholders ranging from individual contributors to executive leadership; German is a plus
- Experience leading large projects and managing solutions for complex business challenges and technical issues
- Experience coordinating across functions and leadership levels to meet account performance objectives and customer expectations
Good understanding of technical support and professional services processes and workflows
Excellent time management skills and ability to prioritize your workload
- Proficiency articulating the business value associated with Red Hat (or related) offerings and solutions; demonstrated ability to guide these discussions with customers is a plus

LI-MS2

About Red Hat:

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