Head Digital Product

vor 1 Woche

Zurich, Schweiz Sygnum Vollzeit

In order to provide our clients with seamless multi-channel access and state-of-the-art client experience and thereby increasing product usage and customer success we are looking for a seasoned Head Digital Product & Channel Management to join our team.

**About you**
- Are you passionate about always thinking from the client’s perspective?
- Are you excited about analysing, (re)designing and improving customer journeys?
- Are you creative with a sense for delivering premium client experience?
- Are you keen to work in a dynamic and fast-moving start-up?

**Tasks**
- Assume group-wide responsibility for Sygnum’s Digital Customer Channels comprised of Sygnum’s Client Portal/e-Banking as well as our Client API gateway
- Define and drive the implementation of the group-wide Digital Customer Channel roadmap, incl. enhancement and professionalization of self-service capabilities across all Digital Customer Channels
- Assume group-wide responsibility for optimization of Sygnum’s customer journeys across all products and services together with accountable Business Owners and Product Managers
- Set standards together with Business Owners, CX, UX and UI Designers to ensure client-centric product design and harmonized client experience
- Further develop and extend implementation of our group-wide customer and product analytics framework for management information and business steering purposes
- Define and implement group-wide measures to increase (digital) Customer Success, e.g., A/B testing, prototyping, client test groups, etc.
- Assume group-wide responsibility for Sygnum’s Digital Product Management practices providing Digital Product Managers with technical and methodical guidance
- Lead Customer Experience, Product Design and Product Managers for Digital Customer Channels as Line Manager

**Requirements**:

- Master’s degree or MBA in Business, Finance, Tech or equivalent
- At least 5-7 years of relevant working experience in Digital Product Management, Channel Management or similar (ideally in Banking, Consulting, Professional Services Agency, etc.)
- Profound theoretical and practical experience with Agile Delivery Frameworks (e.g. Scrum, SAFe, Disciplined Agile)
- Strong analytical and problem-solving skills and entrepreneurial mindset
- Excellent communication skills in English and German
- Great teamplayer able to drive own projects very independently

**Nice to have**:

- Hands-on experience with and understanding of digital assets
- Relevant SAFe® certifications

**About Sygnum**
Sygnum is a global digital asset banking group, founded on Swiss and Singapore heritage. We empower professional and institutional investors, banks, corporates and DLT foundations to invest in digital assets with complete trust. Our team enables this through our institutional-grade security, expert personal service and portfolio of regulated digital asset banking, asset management, tokenisation and B2B services.

In Switzerland, Sygnum holds a banking licence and has CMS and Major Payment Institution Licences in Singapore. The group is also regulated in the established global financial hubs of Abu Dhabi and Luxembourg.

**Our Benefits**
- The chance to be part of a movement shaping the futures of our world’s financial system.
- Work on new, cutting-edge technology in the blockchain space.
- Competitive salary packages and chances to leave individual footprints.
- An amazing, diverse, highly skilled, international, and motivated team of professionals.

If you’re passionate for technology and blockchain with a massive worldwide impact, then please send us your CV

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