Delivery Intern
Vor 6 Tagen
About GOWAGO AG
Gowago is the new standard for leasing in Switzerland. By challenging the current ways of getting a car, we are focussing on reshuffling the Swiss automotive retail industry. We believe in providing our customers with a transparent, smooth, hassle-free and intuitive experience. Our focus on technology allows for the calculation of exact prices and residual values for each listed car and eradicates the opacity associated with leasing, ensuring honesty and integrity.
We are a team of 35 talented and driven professionals from different backgrounds and nationalities, striving to revolutionize our sector. Our office in Zürich is not only a space for creativity, innovation, and improving our customers’ experiences, but also for personal growth, nurturing relationships, and insightful interactions. Come join us
We are looking for a passionate and talented Delivery intern to help us deliver the best delivery experience.
About You
As a Delivery Intern, you will help the Delivery team provide the best in class delivery experience for our partners and customers. You are the face of gowago for our delivery processes and you are responsible for a smooth journey to get on the road with us. Your main task is to organize deliveries and support customers throughout this journey. Bring up ideas to improve processes and help your team become more efficient.
Aufgaben
**Responsibilities**:
- Support and guide customers and partners throughout the whole delivery process
- Consult and reply to inbound phone calls
- Organize deliveries for our B2C, B2B and OEM channels
- Organize proof of insurances with our insurance partner
- Organize car registrations together with Dealers and OEM’s
- Organize Home deliveries with our logistics partner
- Manage part of the delivery pipeline
- Communicate with our partners such as Migros Bank AG, OEM’s and Dealerships
- Participate in daily kickoffs, team events and workshops
- Provide customers feedback to other departments to improve solutions and processes
- Provide Inputs and suggestions to optimize processes and solutions for internal stakeholders as well as customers in regards to the delivery process
Qualifikation
The Must-Haves
- Organizational and multitasking capabilities
- You are an open-minded, transparent and trustworthy person
- Full proficiency in English & German (ideally Swiss German)
- Empathic personality and a customer centric mindset
The Nice-to-Haves
- Experience working with a CRM (Ideally Hubspot)
- Delivery / Operations experience
- Empathic personality and a customer-centric mindset
**Benefits**:
What we offer
- Flexible working - a mixture of office work and remote work - we provide the equipment
- Contribute and help shape the delivery team
- A space to grow your skills and plenty of opportunities to grow internally
- The opportunity to participate in the future of a quickly growing startup that’s disrupting the personal mobility sector
- Appreciation of your work and the impact you have on the company
- A team full of young and motivated people who are providing support whenever needed
Gowago believes in rewarding success and working with outstanding people. We are seeking individuals that can make a difference. At gowago you will find a long-term career opportunity in a fast-growing startup.
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