Corporate Tour Manager
Vor 7 Tagen
The Corporate Tour Manager must ensure the highest standards of customer satisfaction in order to generate the maximum possible revenue from the sale to guests of optional Shore Excursions in every port of call.
- Fluent English. Any other language is a very strong advantage.
- A current and accurate knowledge (historic, geographical, cultural and commercial) on most of ports of call in the designated program and a detailed understanding of the excursions conducted in those ports, focusing on the Mediterranean and Northern Europe.
- Around 10 years’ experience in the position of: a tour manager in the cruise industry or on land; tour operator, with particular focus on the Mediterranean and Northern Europe.
- Knowledge of Fidelio or any other Cruise reservation and ticketing systems is an advantage.
- Knowledge of Microsoft Office.
- Drive-Stress Tolerance.
- Customer Focus.
- Analytical Skills.
- Coordinates and supervises all Shore Excursions activities onbard and in shore side offices.
- Keeps updated Manuals of the Department and implements standard procedures for all Shore Excursions Offices worldwide (Bidding Manual, Tour Operators Handbooks, Pricing Manual, etc.).
- Coordinates marketing activities with Corporate On-Board Marketing Department for Shore Excursions projects (tours shooting, special project, etc.).
- Negotiates Ground Services Activities with local ground operators in all ports and in the following areas: South Africa, Emirates, Red Sea, Mediterranean, and Northern Europe.
- Negotiates Meet & Great Services Activities with local ground operators in all ports and in the following areas: South Africa, Emirates, Red Sea, Mediterranean, and Northern Europe.
VISA REQUIREMENTS (if any)
**Applicants must hold an EU passport from**:
Germany, Austria, Belgium, Cyprus, Denmark, Spain, Estonia, Finland, France, UK, Greece, Ireland, Iceland, Italy, Hungary, Liechtenstein, Lithuania, Luxembourg, Malta, Norway, The Netherlands, Poland, Portugal, Czech Republic, Slovakia, Slovenia, Swede, and Switzerland - or Swiss C-Permit.
Part of the MSC Group, MSC Cruises is the market leader in the Mediterranean, South Africa and South America, and sails year-round in the Mediterranean and the Caribbean. Its seasonal itineraries cover northern Europe, the Atlantic Ocean, South America, southern Africa, and the Persian/Arabian Gulf. MSC Cruises was born in the Mediterranean, and draws inspiration from this heritage to create a unique experience for holidaymakers worldwide. As a result of a euro 6.5 billions investment programme launched in 2003, MSC Cruises' fleet comprises 13 state-of-the-art cruise ships belonging to four different classes: Lirica, Musica, Fantasia and Meraviglia. The fleet's average age is 7 years, the youngest in the industry. In 2014, MSC Cruises launched a euro 9 billion, 10 year investment plan to support the second phase of its growth through the order of up to 11 next generation mega cruise ships. As a result, MSC Cruises' fleet will double by 2026, while the passenger capacity will triple to reach five million passengers per year. MSC Cruises is the first cruise company to develop an investment plan of this length and magnitude. MSC Cruises feels a deep responsibility for the environments in which it operates, and was the first company ever to earn the Bureau Veritas "7 Golden Pearls" for superior management and environmental stewardship. In 2009, MSC Cruises began an enduring partnership with UNICEF to support various programmes assisting children worldwide.
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