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Head of Client
Vor 3 Tagen
Code de référence: 93905**HEAD OF CLIENT & OMNICHANNEL**:
- Geneva, GE, CH- PermanentDepuis 1874, Piaget cultive l'esprit du luxe grâce à une créativité incessante, une innovation sans limite, un souci d’excellence et un savoir-faire horloger et joaillier totalement intégré. Piaget excelle
dans tout ce qui est rare, précieux et exceptionnel.
Toujours faire mieux que nécessaire : telle est la devise du fondateur et le principe qui guide aujourd'hui encore l'activité de nos collaborateurs qui, chaque jour, à travers le monde, font grandir Piaget avec passion.
**Head of Client & Omnichannel**
« Always do better than necessary » is not only our founder’s motto; it is also the mindset that drives us every day to do what has never been done before
**Have you ever thought about becoming a member of the Piaget Family?**
**If you are**:
- Client and results oriented
- A leader with a hands-on approach
- A strategic thinker
**Then you must be the right talent to join our team as Head of Client & Omnichannel **
In this role, you will have to lead the client and omnichannel strategy & execution to better serve our clients and develop acquisition & retention and contribute to the business transformation by designing a seamless client XP with a USP.
This job goes beyond the existing CRM scope of work (relational) and integrates topics related to client marketing, customer experience and C-journeys.
**You will make an impact by**
- Build a holistic approach of the customer journeys
- Translate and materialize the brand platform & image into the client experience
- Build and coordinate customer activation plans across all touchpoints (beyond digital) to achieve business objectives
- Define a relational path delivered in a targeted, personalized & multi-touchpoint approach
- Deploy tech solutions, adapt them to the brand specificities and drive adoption at HQ and in the markets
- Support the markets throughout the definition and implementation of their local client strategy (tools, training, change management )
- Leverage new sources of client data/insights
- Create a client performance framework: quantitative/qualitative KPIs, attribution/mix modelling
- Lead the adoption of these new services (HQ/markets) and continuously improve them to erase pain points.
- Support front-end and back-end integration
- Develop a “client culture” culture & mindset through the implementation of new processes, internal training & communication
**The exceptional skills we are looking for**:
- You hold a Bachelor or Masters’ degree in a relevant field
- You have minimum 10 - 15 years of experience in a client and/or CRM related role, ideally in the luxury
- You have strong interpersonal skills and you are business/client driven
- You have strong managerial and analytical skills
- You have strong working ethics and ability to work independently as well as in transversal teams
- You have excellent communications skills (oral &written) in English; French a big plus
**Still wondering why you should apply?**
- Our friendly, open-minded and talented team looks forward to welcoming additional skills to keep raising the bar
- Your daily activities will be interesting, challenging and diverse
- We are passionate about developing our people and you will have access to various trainings
- No day will be like another
The Piaget sense of daring, shared joy and freedom, means that we will always strive to go further If you want to become a part of it do not hesitate to apply
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