Head of Reception
Vor 5 Tagen
**Job summary**:
The Head of Reception is responsible for the overall management of the reception area at our private bank offices in Switzerland. This includes providing a high level of client experience, organizing the reception teams and ensuring that all 5-star service standards are met for our clients, visitors and staff.
Mission
**Job description/ key responsibilities**:
- Lead, coach and inspire the reception teams (internal and contractors) providing guidance and support to ensure the highest level of service and performance - individual & collective - is provided at any time
- Propose and implement any processes enabling to receive our visitors and guests in conditions of excellence, by providing high-level hospitality and developing customer experience strategy in all Swiss facilities
- Supervise the professional greeting of clients and visitors to the highest standards
- Organize and manage internal senior management meetings and catering services
- Provide service à table in our boardroom and meeting rooms for guests and executives on site, respecting allocated budget
- Coordinate with other departments ensuring that the reception area is always well-stocked and organized
- Coordinate with all parties involved new joiners welcoming
- Manage office supply activity and providers invoices entry and follow-up
- Coordinate customers events in collaboration with Marketing & Communication team
- Stay up-to-date on the latest industry trends and best practices
Profil
**Professional experience & competencies**
- 5+ years proven experience as Head of Reception or similar position, ideally within Private Banking industry
- Hospitality management background mandatory including service à table experience
- Successful track record in managing versatile teams in different locations
- Experience with organizing and managing meetings and events
**Personal competencies**:
- Solid time management, organization and prioritization abilities
- Strong service orientation with excellent commercial acumen
- Passion to enhance existing situations with a view of continuous improvement
- Keen attention to detail and efficient problem-solving skills
- Excellent verbal and written communication skills
- Good project management skills
- Good leadership and people management skills
- Team player, entrepreneurial approach and integrity
- Hands-on, results focused, with the energy and commitment to drive delivery
- Strong service orientation with excellent commercial acumen
**Language requirements**:
- French and English spoken and written
- German Italian as a plus
**IT Skills**:
- Proficiency in Microsoft Office
**Education**:
- BA in facility management, engineering, business administration or relevant field
- Relevant professional qualification (CAS or equivalent) will be an advantage
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