Head of Support Switzerland

vor 14 Stunden

Geneve, Schweiz Norwegian Refugee Council Vollzeit

**Context**

We are looking for an efficient, resourceful, organised, reliable Head of Support to ensure that the Support Unit provides high-quality and efficient support for programme implementation across all NRC units or projects in Switzerland including the Representation Office (NRC Geneva) and IDMC. In addition, diverse support services are provided to ACAPS, NORCAP deployees, hosted staff and sub-tenant organisations based in Geneva.

Come join the team

Are you looking to be part of the NRC’s IDMC department that coordinates global monitoring and reporting of internal displacements, conducts thematic research and manage multi-donor programs?

Great Please read on.

**What you will do**

Reporting to the Director NRC Geneva with interface with the IDMC Director, the Head of Support will ensure that the Support Unit provides high-quality and efficient support for programme implementation across all NRC units or projects in Switzerland including the Representation Office (NRC Geneva) and IDMC. This will include providing diverse support services to ACAPS, NORCAP deployees, hosted staff and sub-tenant organisations based in Geneva.

Some of your day-to-day tasks will include:

- Provide strategic HR support and legal advice on staffing, recruitment and overall human resource management to NRC Geneva and IDMC Directors, heads of departments and line managers, in accordance with Swiss employment law;
- Act as focal point for NRC Geneva and IDMC with FER-SAJEC, CAGI, Swiss authorities in areas pertaining to Support Services and Geneva-based international NGO networks.
- Lead a team of support staff, providing coaching and support as appropriate to ensure high quality support services;
- Ensure that NRC local policies and procedures across all support services are in line with its global handbooks and guidelines, adapted as necessary to ensure compliance within the Geneva and/or the Swiss context;
- Guide and advise staff Directors and managers to ensure compliance with NRC policies, guidelines, handbooks and donor/audit requirements;
- Manage the Support Unit’s budget, ensuring adequate and fair-share contributions from all supported entities, and efficient and effective use of existing and future resources;
- Manage support contracts and external service providers, including for legal services, HR and payroll administration and ICT services, ensuring optimised high standard of service alongside value for money;
- Manage agreements with, and provide support to, IDMC, ACAPS, other NRC departments or offices for hosted staff, NORCAP for Geneva based deployees, subtenant organizations and any other relevant initiatives;
- Oversee facility management and creatively ensure optimised use of available space;
- Maintain appropriate communication and reporting to all relevant social insurance providers, authorities and tax administration, ensuring full compliance with local regulations;
- Provide other ad-hoc or regular support, as requested and agreed with the NRC Geneva and IDMC Directors.

**What you will bring**
- Minimum of 5 years of experience in a management position responsible for support functions;
- Line management experience;
- Demonstrated Human Resources management experience and solid knowledge of Swiss employment law;
- Relevant master’s degree in Human Resource Management, business administration or any other relevant academic background, combined with professional experience covering all areas of support;
- Documented experience in process improvement and change management;
- Fluency in written and spoken English and French;
- Demonstrated knowledge of managing support functions in Switzerland;
- Experience managing and influencing in complex matrix environments;
- Ability to function under pressure and to handle multiple tasks simultaneously;
- Self-motivated and with a positive attitude;
- Flexible, innovative, and effective in working collaboratively as part of a multicultural team.
- We know that you are curious and would like to learn more about this role; please click _here _to access the full Job Description. _

**What makes this position attractive?**
- A challenging and exciting opportunity with an international team dedicated to advocating for the rights of people forced to flee.
- A chance to provides high-quality and efficient support for programme implementation across all NRC units or projects in Switzerland including the Representation Office (NRC Geneva) and IDMC.
- Salary and benefits according to NRC’s salary scale and terms and conditions in **Geneva.**

**We are also looking for people who share our values**:

- To be dedicated to what we do;
- To be innovative with our solutions;
- To act as one unified and inclusive team;
- To be accountable to the donors that make our work possible; the beneficiaries that we exist to serve; and to each otherthe members of our NRC family.

The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping peopl

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