Field Services Technician

Vor 2 Tagen

Bellevue, Schweiz Richemont Vollzeit

Reference Code: 83823**Field Services Technician**:

- Richemont- Bellevue / Dubai, GE, CH- Permanent- Richemont owns some of the world’s leading luxury goods Maisons, with particular strengths in jewellery, fine watches and premium accessories. Each Maison represents a proud tradition of style, quality and craftsmanship and Richemont seeks to preserve the heritage and identity of each of its Maisons. At the same time, we are committed to innovation and designing new products which are in keeping with our Maisons’ values, through a process of continuous creativity.

**Field Services Technician**

**CONTEXT**
- Reporting to the IT Proximity Team Leader and representing the Group IT department, the Field Services Technician is a member of the Field Services and Support (FSS) team. The role is accountable for providing and delivering effective support across the FSS perimeter, for cases that require either remote or physical presence to be resolved. The ultimate aim being to deliver a high quality, truly value added service to the business users, actively engaging these users in the technology available to them. In this context, the Field Service Technician works closely with the Service Desk Analysts, Field Services Engineers and interacts with end-users in a complex international environment.**HOW WILL YOU MAKE AN IMPACT?**

**Project Management**
- Participate to the project / activities delivery
- Handle tasks assigned to him
- Respect the deadlines
- Identify and report potential risks
- Proactively report any project / activities expressed by an entity

**Service Management**
- Delivery and support of the Group IT services
- Follow, contribute, seek for evolution and promote the Group IT standards
- Stage, deploy and administer components within your area of expertise
- Monitor proactively the IT Infrastructure and services under your supervision
- Ensure proper operational follow-up and escalation to the relevant Group IT support team
- Provides excellent Customer Service and a real added value to clients via the different communication channels available
- Promotes available technology when liaising with clients in order to explain and encourage the use of available tools
- Applies a flexible approach working on a rotational support model within the FSS team.

**YOUR JOURNEY WITH US**:
- 2. The next step from there would be a first
- _Technical interview _with the SAP BC Business Area Manager and if there is a match, you will have a personal meeting with them and our HR Business Partner.- #Richemont #Revealtheexceptional
- CONNECT WITH US**Quick links**:

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