Client Operation Manager

vor 3 Wochen

Meyrin, Schweiz EGG Events Vollzeit

Working at Egg isn’t just a job. It’s about making compelling and inspiring experiences for our clients and their audiences.

We work hard to create the magic. But we know how to have fun too. And it beats being just another cog in a faceless machine.

**Bring your authentic self**

At Egg we care about each other as much as we care about our customers and our business. We celebrate uniqueness and are proud of the glorious human mosaic that is Egg. And we’re always on the lookout for fresh talent and friendly faces to enrich and expand our team.

Which brings us to you.

You’re passionate about events and get a thrill out of exceeding clients’ expectations. Details are important and you are laser-focused on deadlines. A hardcore multitasker, you get a kick out of juggling multiple projects at the same time. You are at the interface between production and commercial. You make sure that local production teams deliver with excellence and exceed client expectations.

But you’re also a people-person, a versatile team player who is capable of making your colleagues LOL.

**What you'll be doing**
- Supervising the production teams and ensuring best-in-class execution together with the Country Operations
- Train all teams assigned to an event and ensure adherence to the client’s operational standards, tools, and processes
- Managing communications between key clients and internal teams, including the resolution of client issues
- Monitor all financials of your assigned account
- Planning and presenting reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training
- Identify and co-create the processes and templates required for optimal account management

**Must haves**
- 6+ years of event project management/team lead experience in the **pharmaceutical/healthcare sector**:

- Strong leadership and creative problem-solving skills
- Budget creation, management, and consolidation experience
- Eligibility to work in the country where the job is posted
- Able to delegate and multi-task
- Fluency in spoken and written **English and French**:

- Knowledge on Cvent

**Nice to haves**
- German language skills (except English)
- Agency experience
- Excellent MS Office skills and knowledge of digital event platforms
- Great listening skills and able to digest information and present it in a succinct manner

**What we bring to the table**
- A dynamic and inclusive company culture where we work really hard to have the right people doing the right job. (We’ve been known to swap or create jobs in the past to make sure everyone is in their career sweet spot.)
- Flexible working hours and structure (fully remote in some locations, hybrid in others)
- Salary based on experience + performance-based annual variable pay bonus
- Creative and brilliant colleagues
- Attractive career opportunities, including international assignments
- An annual get-together in some of the fanciest locations on the planet. We’ve been to Paris, New York and we’ ll go to Dubai next year. Any ideas for 2024?

**The perks**
- Lunch vouchers
- Home office / tech stipend
- Subsidised gym membership
- Pet-friendly offices in Switzerland
- Free coffee in all offices
- Workation

**The hiring process**
- First intro phone/video call (_We’ve swiped right, now let’s find out if we have chemistry)_
- First round interview _(We like you. Now it’s time to get to know you better)_
- Second round interview _(Hey, we like you a lot. Wanna meet the family?)_
- Offer _(We’re in love. We hope you are too)_

**The most important bit**

At Egg, everyone’s ideas and perspectives are welcomed and encouraged. We’re constantly striving to _do_ better and _be_ better: we give each other feedback regularly, not just top-down from leadership, but bottom-up and sideways too Accountability is key: it’s okay to make mistakes as long as we own and learn from them. People who thrive at Egg have a deep curiosity to keep improving, learning and coaching others.

Our nest is made up of people from all walks of life and from different social and cultural backgrounds. We believe equity and inclusivity lead to better work and a better world. That’s why, when we’re hiring new people we don’t talk about “culture fit”, but “culture add”.

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