Customer Success

vor 2 Wochen

Zurich, Schweiz Taskbase Vollzeit

Do you want to join us on the journey of disrupting the digital learning market?

Taskbase is changing the way we learn and teach. We’re convinced that personalized feedback is the future of digital learning, and we’re on a mission to give every student the right feedback at the right time.

With a scalable B2B SaaS approach, we help publishers and learning platforms engage students and maximize learning outcomes on their digital learning platform.

Taskbase is a data science-based, fast-growing ETH spinoff based in Zurich and is looking for a passionate Customer Success & Project Manager to join our internationally growing team.

As a CSM, you will work with our customers to find and develop the best solutions from our portfolio. You can use your service skills with full power and make our customer happy every single day.

Tasks
- Plan and manage client portfolios and build close relationships
- Execute and improve onboarding processes (standardized)
- Create solutions with our customers to meet their needs (customized)
- Manage projects with internal and external stakeholders
- Handle and resolve customer requests and issue reports
- Train and coach customers in tool usage
- Advise our customers in didactical, technical, and coordinational matters

**Requirements**:

- Experience in project management and customer service
- Strong communication skills with customers
- Proficiency level in English and German, other languages as a plus
- Know-how & experience in pedagogic / didactics required
- technical understanding or interest in the handshake of education and technology
- You work independently and creatively in a startup environment
- You are reflective & open to feedback
- Hands-on mentality, open-minded and willing to learn every day new things

**Benefits**:

- Work in a fast-growing international edtech startup with flat hierarchies and the opportunity to make a difference
- Work location combination of office & home-office possible
- Have fun, grow together and see results immediately
- Enjoy a culture of trust and flexibility with great personal development potential
- Competitive salary and equity
- Be a part of Taskbase’s unique culture and story

**Taskbase is a good fit for you if**:

- You love to work in a flat hierarchy environment, where all the information is available to all, and where teamwork is essential
- You want to learn & progress personally, and you are reflective & open to feedback

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