Incident Manager
vor 2 Monaten
Published- March 26, 2024- Location- Switzerland- Job Type- Technical- Description- You'll be joining an innovative, growing cybersecurity company. As the point of contact for all major incidents, you will manage incident communications to internal and external users, providing effective resolutions through polar management and root cause analysis.- Sector- Cyber Security**DESCRIPTION**:
**About the Role**
The purpose of this role is to drive the IT as a service, responding to all major incidents within the business. You will maintain relationships with stakeholders, service providers and internal teams, whilst improving the effectiveness of major incident and problem management processes. You’ll be an integral part of a growing company offering a unique solution.
**The Company**
This business is offering a niche solution within the Application Security sector. The organisation is growing, with a team spanning 35 different countries, and offers the opportunity to work with some exciting clients. This company place emphasis on a positive workplace culture, driven by communication and respect.
**Benefits & Opportunities**
- You’ll have the opportunity to progress and continuously learn in a fast-growing cyber security company.
- You will be working for an innovative company within a unique sector offering a unique product.
- You’ll be joining a multinational company, collaborating with a diverse team spanning 35 countries, serving clients like NASA and Microsoft
- You’ll be part of a business with a strong culture, respect, and communication across teams.
**To be successful you’ll need to have**
- Minimum 3 years’ experience as an incident manager at a software company.
- Hands on experience in incident management, with a plus of project management.
- ITIL Foundation Certification, preferred and experience with specific tools (eg. ServiceNow, Jira, Opsgenie, DataDog, GitHub, Confluence or similar tools)
**Interested to know more?
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