Global Product Support: Market Data Feed

vor 3 Wochen


Zurich, Schweiz SIX Vollzeit

We drive the transformation of the financial markets. That’s why we invest in bright minds, in their ideas, knowledge and development. We do that by combining our best sides.

***Global Product Support: Market Data Feed (80-100%)****:
Zurich | working from home up to 60% | Reference 4969

Customer Support is the primary point of entry for every customer with regard to existing products, data and technical support queries. As a Global Data & Product Champion for MDF (Market Data Feed) in Customer Support, you bring the right skill set, knowledge and dedication to ensure the upskilling of our global Customer Support teams in line with our Real-Time Data strategy.

You will engage with and coordinate a community of local MDF product champions across locations, develop knowledge and training material to ensure a globally consistent approach for serving our customers, and be the ultimate go-to person for resolving complex customer queries and guide Customer Support colleagues through the solution.

For this role, you build upon your leadership skills to guide and facilitate a global champion community, and provide motivation and patience to upskill the global team. You are able to leverage your communication and training skills and use your internal network where needed. Besides alternating between team and autonomous work, you are also sensitive to cultural differences while being focused on the big picture.

**What You Will Do**:

- set-up and facilitate a virtual team/network of local champions across all locations
- closely work with other departments to align on tasks and knowledge transfer and facilitate knowledge handover to Customer Support
- define MDF knowledge and learning needs for global Customer Support colleagues, develop MDF knowledge material and provide training to Customer Support Agents and ensure adoption of practices and common ways of working globally
- review existing MDF material and define a clear structure to build up knowledge that can be accessed and used by all global Customer Support team members
- support the resolution of customer MDF requests

**What You Bring**:

- you are a Banking Professional with profound IT knowledge, or an IT Specialist with experience in Financial Data and securities
- analytical and investigative mindset to structure problems and drive solutions
- financial data and securities experience, ideally in the market data environment
- solid technical know-how and basic knowledge in writing/reading software programs/scripts, Unix and network experience is an advantage
- willingness to quickly develop excellent product/service, data and technical knowledge about MDF Select and MDF Stream and its related supply chain, and SIX BFI Products in general
- high degree of customer centricity and service orientation
- positive, innovative, curious and motivated personality who can work with minimum supervision and guide others
- team player and networker who enjoys developing and training others, ability to build relationships with various stakeholders and to run a community
- excellent English language skills, German and French strongly desirable

If you have any questions, please call Maria Teresa Buchanan at +41 58 399 8083.

**What We Offer**:
**Flexible Work Models**
We trust our employees and offer a work environment that is well-balanced, productive and fosters success.

**Personal Development**
You will benefit from a culture of continuous learning and feedback. Your personal growth is supported through an extensive learning offering.

**Agile Working Methods**
Whether through scrum or design thinking,
we solve exciting tasks together in teams.



  • Zurich, Schweiz ABB Vollzeit

    **Global Product Manager Data Driven Services**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations....


  • Zurich, Schweiz GSI Consultants Vollzeit

    **Responsibilities** - Review the existing market data platform and its associated workflows - Analyze how external data providers provide market data and which data consumers are using market data - Define approach for internal market data providers and data delivery and distribution within the market area - Propose target setup for market data distribution...


  • Zurich, Schweiz GSI Consultants Vollzeit

    **Responsibilities** - Business analysis, quality assurance and production support of a financial market data system - Analyse and define new requirements for platform enhancements - Test plan definition and execution - Test automation for data cross-check interfacing with automated testing - UAT and regression testing - Production support on a low latency,...


  • Zurich, Schweiz ABB Vollzeit

    **Global Product Manager**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...

  • Global Product Manager

    vor 4 Wochen


    Zurich, Schweiz ABB Vollzeit

    **Global Product Manager - Pressure**:** Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together,...

  • Global Product Manager

    vor 2 Wochen


    Zurich, Schweiz ABB Vollzeit

    **Global Product Manager - User Experience and Market Strategy**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity...


  • Zurich, Schweiz ABB Vollzeit

    **Global Automation Service Product Market Manager**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and...


  • Zurich, Schweiz ABB Vollzeit

    **Global Service Product Manager**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we...


  • Zurich, Schweiz ABB Vollzeit

    **Market Development Manager Data Centers Asia**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations....


  • Zurich, Schweiz SIX Vollzeit

    We drive the transformation of the financial markets. That’s why we invest in bright minds, in their ideas, knowledge and development. We do that by combining our best sides. ***Commercial Product Director (Pricing and Market Data)****: Zurich, London | 80-100 % | Reference 4421 In this role you will leverage your existing commercial product skills to...


  • Zurich, Schweiz Julius Baer Vollzeit

    At Julius Baer, we celebrate and value the individual qualities you bring, enabling you to be impactful, to be entrepreneurial, to be empowered, and to create value beyond wealth. Let’s shape the future of wealth management together. At Julius Baer the Markets Division is looking for a new Head of Global Markets Application Support Zurich. Markets...

  • Global Product Manager

    vor 2 Wochen


    Zurich, Schweiz ABB Vollzeit

    **Global Product Manager**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...


  • Zurich, Schweiz Julius Baer Vollzeit

    At Julius Baer, we celebrate and value the individual qualities you bring, enabling you to be impactful, to be entrepreneurial, to be empowered, and to create value beyond wealth. Let’s shape the future of wealth management together. Within the last eight years, the Private Markets team has developed an attractive offering including dedicated investment...


  • Zurich, Schweiz ABB Vollzeit

    **Global Product Manager - Sensors**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we...


  • Zurich, Schweiz ABB Vollzeit

    **ELSP/ELSB Data Center Segment Manager**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations....


  • Zurich, Schweiz ABB Vollzeit

    **Global Product Portfolio Manager**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we...


  • Zurich, Schweiz SIX Vollzeit

    We drive the transformation of the financial markets. That’s why we invest in bright minds, in their ideas, knowledge and development. We do that by combining our best sides. ***Internship Global Sales / Primary Markets***:Zurich | 80-100 % | Reference 4029 To strengthen our Global Sales and Primary Markets team we are looking for an intern for 6...


  • Zurich, Schweiz ABB Vollzeit

    **Global Product Manager**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...


  • Zurich, Schweiz FE Fundinfo Vollzeit

    **Who we are** FE fundinfo is a global fund data and technology leader. We facilitate better, more efficient investing by connecting fund managers and fund distributors and enabling them to share and act on trusted, insightful information. We provide the data, tools, infrastructure and the expertise required to research, distribute, market and invest in...


  • Zurich, Schweiz ABB Vollzeit

    **Global Service Product Manager**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we...