E-commerce Operations Intern
vor 4 Monaten
Code de référence: 92735**E-Commerce Operations Intern - 6 months internship**:
- Genève, VD, CH- Trainee/InternDepuis sa création, Jaeger-LeCoultre a fait de la précision un art à part entière, en trouvant le parfait équilibre entre savoir-faire pointu et sens artistique, sophistication et finesse esthétique. Fidèle à l'esprit d'invention initié en 1833 par son fondateur Antoine LeCoultre, les artisans de la Manufacture créent des collections à la pointe de la Haute Horlogerie: Reverso, Master, Jaeger-LeCoultre Polaris, RendezVous et Atmos - ce riche héritage construit par la Grande Maison au fil des siècles est une source d'inspiration constante qui ne cesse de repousser les limites à travers des garde-temps sans précédent.
**HOW WILL YOU MAKE AN IMPACT?**
We are looking for someone who wants to build a best in class experience for our Maison, through seamless operations with our sales ambassadors.
Someone who has this inner fire to make client satisfaction a #1 priority.
Someone who wants to grow its project management skills while getting involved on operations to make the magic happen.
Someone who is excited to talk sales, clienteling, satisfaction, data, and insights all at the same time.
You will report to the E-Commerce Operations Specialist.
**WHAT YOUR MISSION WILL BE ?**
- **Support the daily operations of the European E-commerce platform**
- Respond to stock availability requests coming from our Sales Ambassadors.
- Manage a portfolio of orders: Provide lead times, track payments, release/cancel orders, manage CITES orders file
- Own necessary stock transfers
- Leverage and report from weekly operations meeting of Richemont to ensure seamless collaboration with our stakeholders (Warehouse, Transport Team, Operations, Business Development, Anti-Fraud, etc.) and ignite new opportunities
- Report dysfunctionalities and bugs to the Digital / IT teams.
- **Ensure an operational support and a strong stock coverage to our external partners**
- Provide visibility to our E-Commerce partners regarding stock replenishment
- Work closely with the Sales Operations Team and Local Markets to coordinate stock transfers
- **Support ecommerce transformation acceleration**
- Gather and leverage insights from online and CRM to support CRC business intelligence
- Build golden rules to support CRC in achieving goals in revenue, qualitative KPIs and clienteling objectives
**HOW WILL YOU EXPERIENCE SUCCESS WITH US?**
You are looking for an internship as part of your studies (Master/bachelor’s degree in business) and you have a strong interest in the luxury industry. International exposure and a first experience in sales will is a plus.
You are fluency in French and English including excellent writing skills in both languages, and you have knowledge of SAP.
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