Customer Support Agent
vor 4 Monaten
Für unseren Kunden, einen renommierten Zahlungslösunganbieter, suchen wir ab sofort eine sorgfältige und serviceorientierte Person als Customer Support Agent.
In dieser Position sind Sie Ansprechpartner für telefonische und schriftliche Anfragen zu Geschäftspartnerbeziehungen und stellen die fachliche Betreuung von Kunden, Vertriebsmitarbeitern und Vertriebspartnern sicher.
**Ihre Tätigkeiten**
In dieser Position sind Sie für den 1st und 2nd Level Support für Kundenanfragen zuständig. Zu Ihrer Aufgaben gehören auch u.a.:
- Betreuung (schriftlich und telefonisch) von nationalen Kunden in den Sprachen DE, FR und IT
- Zusammenarbeit mit Fachbereichen in der Schweiz und Deutschland
- Umsetzung von Kundenanfragen über Acquiring-Plattform oder Weiterleitung an Support-Teams
- Beurteilung, Priorisierung, Überwachung und schnelle Bearbeitung von Kundenanfragen und Beschwerden
- Ansprechpartner für Vertriebskollegen und Partner bei Serviceanfragen
- Bearbeitung von Anfragen, Aufträgen und Beschwerden von Kunden und Dienstleistern
- Outbound-Anrufe zur Klärung von Fällen
- Einhaltung von Übergabeprozessen an Schnittstellen
- Dokumentation im CRM- und Ticketsystem
- Anpassung von Stammdaten gemäss Prozess
**Ihr Profil**
Um in dieser Position erfolgreich zu sein, verfügen Sie über eine abgeschlossene kaufmännische Ausbildung oder einen vergleichbarer Abschluss. Ausserdem, bieten Sie an:
- Berufserfahrung in qualifizierter Kundenbetreuung (telefonisch / schriftlich)
- Vorherige Erfahrung in einer ähnlichen Branche ist wünschenswert
- Erfahrung und guter Umgang auch mit anspruchsvollen Kunden
- Ausgeprägte Kundenorientierung (Dienstleistungsgedanke) und sorgfältige Arbeitsweise
- Hohe Einsatzbereitschaft und Zuverlässigkeit, hohe Kommunikations
- und Teamfähigkeit
- Stilsichere Sprachkenntnisse (mündlich/schriftlich) in DE und FR oder IT; Verständnis von Schweizerdeutsch ist ein Muss
- Startmöglichkeit ab sofort
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