Client Service Manager

Vor 7 Tagen

Zurich, Schweiz SIX Vollzeit

We drive the transformation of the financial markets. That’s why we invest in bright minds, in their ideas, knowledge and development. We do that by combining our best sides.

***Client Service Manager****:
Zurich | 80-100% | Reference 4097

As a clearing consultant you will take a central role in processing customer queries referring to risk operations, settlement and customer access. The job relates to the comprehensive coordination of customer requirements arising from onbording, relationship management or as adirect query with service-oriented operational teams inside or outside SIX x-clear Ltd. It encompasses the key responsibility for customer satisfaction in terms of operational end-to-end delivery. The clearing consultant will further conduct relating statistics, operational analysis and definition of recommendations with the major focus customer operational satisfaction and represent SIX x-clear in respective external industry workinggroups. The Risk Operations Analyst reports directly to the Head Service Management in Zurich.

**What You Will Do**:

- supporting and consultation in regard to all settlement related questions involving market practices in regard to the interoperable central counterparty business, timely and proactive transaction monitoring for SIX x-clear Ltd.
- daily interaction with counterparties, Central Security Depositories, Custodians and other central counterparties
- support and analysis on reconciliation differences for cash and custody, Liquidity monitoring
- collaboration with internal departments as Corporate Actions, Position Management, Exception Desk, Solutions and Onboarding, Master Data and IT
- run responsibility as defined in ICS incident, problem & change
- autonomously designs and constructs solutions for transformations and changes topicbased, especially in the context of NCP
- represent service management in project or task force workstreams
- represent service management in external industry workinggroups, such as WG Operations of EACH

**What You Bring**:

- strong written and spoken command in English (C1)
- proactive team-player with a positive learning attitude
- able to work independently under pressure with high risk awareness
- affinity to financial market_s_

If you have any questions, please call Sebastian Unger at
+41 58 399 2089

**What We Offer**:
**Flexible Work Models**
We trust our employees and offer a work environment that is well-balanced, productive and fosters success.

**Personal Development**
You will benefit from a culture of continuous learning and feedback. Your personal growth is supported through an extensive learning offering.

**Agile Working Methods**
Whether through scrum or design thinking,
we solve exciting tasks together in teams.

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