Customer Care Representative
vor 2 Wochen
Location: Oberglatt, CH
Work Arrangement: Hybrid
Markem-Imaje is a trusted world manufacturer of product identification and traceability solutions, offering a full range of reliable and innovative inkjet, thermal transfer, laser, print and label application systems. Markem-Imaje delivers fully integrated solutions that enable product quality and safety, regulatory and retailer compliance, better product recalls and improved manufacturing processes.
The role:
As Customer Care Representative you undertake all aspects of the Customer Care activities and collaborate with functional departments throughout the distribution and supply chain operations. You'll provide high customer service through efficient ordering and administration of customer queries, purchases and returns in line with M-I processes and procedures. Acting as a representative for M-I which will create customer satisfaction and loyalty. This role will work closely with Helpdesk, Planning, Account Managers and Supply Chain.
What you'll do:
- Proactive and Reactive Customer Contact - Taking and processing orders from customers, as well as proactively calling customers.
- Printer Sales, After-Market and Demo Printer Orders - Entering orders in SAP, following up on delivery, coordinating communication between sales, the customer and planning. Support the digital implementation as B2B Customer Portal and Sales Order Automation.
- Frequently run SAP reports to ensure goods are progressed, blocked items investigated, and invoicing released for printers, spare parts and consumables. Transport follow-up check overdue orders. Regulation follow-up. Handle special invoicing requests for customers.
- AES Orders - Taking and processing exchange service orders, ensuring return of damaged stock as per contractual terms.
- DBS sending - Coordinating and managing communications with customer invoices, following up on invoice queries.
- Acting as first point of contact in customer queries or following up invoiced orders.
What you need to have:
- Fluent English is required. A strong understanding of German and French would be preferred but is not essential.
- Ability to communicate with internal and external customers in advisory capacity.
- Exceptional knowledge of customer service, with experience in a similar role.
- Ability to technically assess situations and issues and proactively advise on solutions, approaching opportunities from a business perspective and not solely from a customer service viewpoint.
- Customer Care are the face of M-I to the customer and must act as professional experts in all touch points.
- Must be able to follow procedures and plan time for self and others.
- Ability to manage multiple projects.
- SAP and/or Salesforce experience is a plus.
- Basic Excel skills.
You'll only be the right candidate if you are aligned to our values and culture:
- Winning through customers
- High ethical standards, openness and trust
- Expectations for results
- Respect and value people
If you believe you match our values and have the experience we're looking for, then apply We can't wait to hear from you.
All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age and genetic information.
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