Digital Technology Customer Analytics Manager

vor 1 Tag

Genf, Schweiz MSC Cruises Vollzeit

We are seeking a highly skilled and motivated Digital Technology Customer Analytics Manager to join our growing team. As a Digital Technology Customer Analytics Manager, you will plan, organise, direct and control the activities required for building and optimising our digital technology data product in the Digital Technology Customer Analytics area. Your role will involve collaborating with cross-functional teams and utilising technologies to develop customer-centric data solutions.

The manager must also mitigate risks and issues and communicate progress to all major stakeholders. The projects managed by this role will be significant in scale and business impact and will have worldwide coverage.

Responsibilities:
  • Lead the delivery of the single customer data framework based on a solid understanding of different digital touchpoints and customer data sources.
  • Drive the technological development and management of data products increasing the accessibility and democratisation of data, and ensuring alignment with the company objectives.
  • Manage the data product backlog, writing and prioritising user stories based on business impact and feasibility.
  • Develop and deploy data analytics technological solutions.
  • Manage project teams defining resource plans, managing the team capacity, assigning tasks, tracking progress, and resolving issues that arise during the project.
  • Track and report on the performance of digital technology customer analytics projects, highlighting successes, areas for improvement, and recommendations for future actions.
  • Guarantee the quality of the project, by ensuring that the project complies with quality standards and that all results meet stakeholder requirements.
  • Manage post-implementation technical support, resolving technical issues and working with the technical team to ensure the solution is functioning properly.
  • Collaborate with IT and data engineering teams to ensure the availability, accuracy, and security of customer data.
Qualifications:
  • Master's degree in Computer Science, Information Technology, Engineering or similar.
  • At least 12 years of proven experience in a similar role in consultancy or medium/large size companies.
  • Strong background in customer analytics, data lakehouse building and data mesh concepts.
  • Proficient in data analytics tools such as Azure stack, SQL, Google data layer, Adobe Experience Platform stack to support the design and delivery of an E2E customer 360 view.
  • Proven experience in agile methodology, SAFe 6.0, covering Data Product Owner roles.
  • A deep understanding of the digital landscape, of MarTech, including emerging technologies and trends.
  • Excellent verbal and written communication skills to effectively communicate project updates, risks, and recommendations to stakeholders at various levels.
  • Strong analytical and critical thinking skills to identify and resolve project-related issues.
  • Experience within the travel and hospitality industry, with an ideal focus on the Cruising industry, is considered a plus.
  • Fluent in English, or any other EU languages would be an advantage.
  • Availability to travel.
VISA REQUIREMENTS:

EU Passport or right to work in Switzerland.

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