Enterprise Services Manager, GFS Professional Services
Vor 2 Tagen
Job ID: 2588054 | Amazon Web Services Japan GK - D90
AWSプロフェッショナルサービスは、Business及びTechnology両方の観点からお客様の成功を支援するコンサルタント組織です。AWSサービスの深い知識および広範なコンサルティング経験を元に、エンタープライズのお客様のデジタルトランスフォーメーションを支援します。アカウント営業、ソリューションアーキテクト、サポートチームと密に連携し、AWS利用を促進することで、お客様の抱えるビジネス課題やIT課題を解決し、お客様のビジネス実現を支援します。
アマゾンウェブサービスのプロフェッショナルサービスのエンタープライズサービスマネージャー(ESM)は、AWSの最も戦略的なお客様とリレーションシップを持って活動します。ESMは、これらのお客様とプロフェッショナルサービスの長期的な戦略を作成し、実行します。ESMは、最重要なお客様の信頼できるパートナーです。ESMは、これらのお客様にビジネス開発、顧客リレーション構築、プロジェクトのデリバリーを注視し、プログラム全体をマネージする全ての役割を担います。プロフェッショナルサービスはお客様及びパートナーと多種多様なプロジェクトを実行し、お客様との多くのプロジェクト経験からの多くの知見を提供して、お客様プロジェクトの成功に拘ります。ESMはAWSの組織全体と製品やサービスを跨って組織横断的に協業し、お客様のニーズに基づいて適切なソリューションを提供したり、将来的なイノベーションをドライブします。
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.
The Amazon Web Services Professional Services team is looking for Enterprise Service Managers (ESM) that can manage the working relationship with one or more Global accounts, develop a long term Professional Services strategy and execute that strategy with those accounts. The ESM is a trusted advisor for our largest and most committed customers. The role includes all aspects of business development, relationship development, delivery oversight and program management in those accounts.
Professional Services engage in a wide variety of projects for customers and partners, providing collective experience from across the AWS customer base and are obsessed about strong success for the Customer. Our team collaborates across the entire AWS organization to bring access to product and service teams, to get the right solution delivered and drive feature innovation based upon customer needs.
Key job responsibilities- アカウントチームと常に協業し、主要なお客様のアカウントプランを作成する
- 様々なインダストリーの大企業のお客様と変革プログラムやエンゲージメントを提案、実施する
- お客様のビジネス課題を理解し、AWSのテクノロジーを活用して、プロフェッショナルサービスやパートナー企業と共に課題の解決を実施する
- お客様と共に中長期的なクラウド戦略、デジタル戦略、ビジネス変革戦略を策定する
- お客様の変革実績を裏付けるビジネス上あるいは財務上の成果を明確にし、実行する
- 複雑な案件を整え、継続案件を立て付け、パートナーと協業し、工数や価格の見積もり、提案や契約書を作成、交渉、契約成立を行う
- プロフェッショナルサービスのメンバーと共にお客様のイノベーションを加速するワークショップを実施し、デジタルエクスペリエンスをデザインして、実行する
- プロジェクトの実施状況を確認し、品質とビジネス成果との整合性を確保するように行動する
- Identify & develop specific opportunities and supporting business cases
- Development of long term Cloud Strategy for customers
- Deal shaping, including estimations and deal pricing
- Contract negotiations & closing
- Planning and implementation of a portfolio of projects, including budget & deliverable responsibilities
- Mitigation of delivery risks & issues
- Overseeing delivery of projects in account, ensuring high quality delivery
- Act as single person of contact for Customer executives, developing deep, trustful relations
- Educate customers on AWS services and translate those into a clear business value proposition
- Envision and inspire customers
- Coaching Customer and Partner teams to be self-sufficient
About AWS
BASIC QUALIFICATIONSPREFERRED QUALIFICATIONS- Oral and Written English skills Working and collaborating with teams globally
- Strong appreciation and understanding of Cloud Technologies
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