Operations Director, Zürich

Vor 2 Tagen

Zürich, Schweiz TN Switzerland Vollzeit

The Operations Director manages a team dedicated to achieving the boutique's sales ambitions and operational efficiency objectives, while strictly respecting our compliance obligations.

They are a key player in the boutique's managerial pole, demonstrating an intrapreneurial spirit rooted in their managerial, operational, organizational, and analytical skills. They federate and develop their team around shared ambitions and the values of excellence, inclusiveness, and benevolence.

They are solution-oriented and possess an agile analytical mind, combining these qualities to orchestrate the operational management of the boutique in an exemplary way.

With a strong presence on the sales floor, all their actions converge to serve a triple objective: perfect management of flows, optimization of the employee experience, and fluidity of the customer experience.

YOUR RESPONSIBILITIES

  1. Embodies the image and values of the Maison in an exemplary way.
  2. Represents the Maison to all its internal and external audiences, both in and out of the boutique.
  3. Demonstrates an excellent level of self-awareness.

Merchandise, Supply, and Cash Flow Management

  1. Develops the boutique's operational action plan and deploys it efficiently.
  2. Participates in the development of the boutique's overall action plan with management and peers.
  3. Conducts quarterly progress reviews and proposes relevant and innovative adjustments.
  4. Carries out regular analyses of KPIs for efficiency and sound operational management.
  5. Collects and circulates best business practices within the network, suggesting improvements and embodying change management.
  6. Organizes and manages the flow of goods and stock in compliance with company procedures.
  7. Ensures that inventories, audits, and cash closures/reconciliations are carried out correctly.
  8. Anticipates needs and organizes the receipt, storage, and restocking of goods to maintain necessary stock levels.
  9. Organizes the management of reservations and entrusted items.
  10. Warns of risks of stock-outs in relation to results, seasonality of activity, and sales projections.
  11. Promotes collaboration in managing logistics flows with other outlets and subsidiaries.

Cash Management:

  1. Organizes and enforces in-store collection procedures such as cash register opening/closing, collections, and sales recording.
  2. Trains teams and ensures compliance with financial and tax procedures in day-to-day operations.
  3. Coordinates supplies required for the smooth running of sales activities.
  4. Acts as referent/key-user for in-house operating systems and software.
  5. Organizes and enforces boutique security procedures in collaboration with Security HQ.
  6. Organizes employee training on safety/security issues and procedures.
  7. Coordinates relations with external security and cleaning service providers.

Performance Management

  1. Regularly analyzes results and key KPIs.
  2. Drives team performance, demonstrating proactivity and creativity in activating levers for growth.
  3. Deploys retail and omnichannel projects in the boutique, communicating regularly on their progress.
  4. Works in synergy with the boutique's other departments, ensuring consistency and optimal impact.
  5. Structures, leads, and adapts team organization in collaboration with management and HR.
  6. Clearly assigns roles and responsibilities for efficient task execution.
  7. Ensures proper planning to support sales and customer experience teams.
  8. Orchestrates schedules in line with boutique needs and manages work/rest times.
  9. Effectively communicates the boutique's objectives and priorities.
  10. Recruits, integrates, and supervises their team, developing skills with individual development plans.
  11. Ensures skills and contributions align with business expectations.
  12. Constructs coaching and training strategies with management and other divisions.
  13. Addresses individual development issues and provides feedback.

Continuous Improvement and Omnichannel Development

  1. Promotes and coordinates transformation and innovation projects.
  2. Embraces omnichannel initiatives for customer experience and sales performance.
  3. Supports teams in evolving business practices and adopting new tools.
  4. Identifies and shares best practices, implementing a culture of continuous improvement.

Employee Experience

  1. Organizes employee career paths, facilitating access to necessary resources.
  2. Proposes and implements boutique rules effectively.
  3. Ensures that all back-office areas are well maintained.
  4. Coordinates relations with service providers and stakeholders.

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

  1. Master's degree or equivalent.
  2. 10+ years Retail experience in managing and developing large teams.
  3. Strong leadership, communication, and management skills.
  4. Knowledge of the luxury goods industry and jewellery/watchmaking sectors is a plus.
  5. Strong organisational skills and long-term vision.
  6. Strong expertise in clienteling and handling VIP clients.
  7. Performance culture and results orientation.
  8. Excellent analytical skills and understanding of retail productivity levers.
  9. Experience in an international environment.
  10. Fluency in German and English.
  11. Strong digital skills and interest in new technologies.
  12. Strong interpersonal skills.
  13. Willingness to work weekend shifts and travel as required.

WE OFFER
Close collaboration with an engaged team to support you in this challenging role. You will gain practical insights into different business areas.
Best of all, you will grow in a stimulating environment with excellent working conditions and attractive benefits

APPLY NOW IF YOU ARE THE UNIQUE TALENT WE ARE LOOKING FOR

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