Reception & General Services Coordinator

vor 4 Wochen

Genf, Schweiz Santander Vollzeit

Country: Switzerland

This role is responsible for overseeing reception operations, visitor access control, office logistics, facility maintenance, and security in a multi-floor corporate banking environment. This role ensures smooth daily operations, coordinates external service providers, and guarantees a functional and secure workplace.

Duties and Responsibilities:

Reception & Administrative Support:

  • Welcome visitors and manage access control, ensuring security and confidentiality.
  • Supervise meeting room reservations, refreshments, and internal event logistics.
  • Organize incoming and outgoing mail, including express shipments.
  • Oversee stock management and replenishment of office supplies, consumables, and cleaning products.
  • Coordinate hotel and apartment bookings for employees on business trips.
  • Arrange maintenance and servicing for the bank’s corporate vehicles

Facilities & General Services:

  • Ensure the functionality, safety, and cleanliness of 7-floor building.
  • Supervise maintenance, technical repairs, and oversee external service providers.
  • Monitor and ensure compliance with building infrastructure operations (HVAC, fire safety, lighting, security systems).
  • Plan and coordinate office reconfigurations and logistics for corporate events.
  • Management of floor plans and space distribution

Security & Compliance:

  • Enforce security protocols, visitor access policies, NDA signature collection, and badge management.
  • Oversee the daily closing and securing of premises.
  • Manage alarm system responses and video surveillance monitoring.
  • Supervise emergency evacuation procedures and ensure full regulatory compliance.
  • Ensure adherence to Swiss MSST (Occupational Safety and Health Measures) standards and other regulatory requirements (LTr, OPAM).

Profile

  • Secondary school diploma or equivalent.
  • Certification in Occupational Safety in Switzerland, compliant with MSST (Mesures de Sécurité et Santé au Travail) standards or equivalent qualification.
  • 5+ experience in general services management, ideally within a private bank or institutional setting.
  • Fluency in Spanish, French, and English is required. Proficiency in Portuguese and/or Arabic is a plus.
  • Strong command of Microsoft Office (Excel, PowerPoint, Outlook) and AutoCAD.
  • Knowledge of building management systems (BMS, HVAC, fire safety, access control, and surveillance systems).
  • Experience in supervising and negotiating with vendors and service providers.
  • Strong customer service mindset and ability to manage priorities effectively.
  • Problem-solving skills with the ability to anticipate operational needs.
  • Team player with flexibility and adaptability to work in a fast-paced, multicultural environment.
  • Solid understanding of regulatory requirements and risk management in a banking environment
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