IAM Business Analyst
vor 1 Tag
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Understanding and Analyzing Requirements:
- Collaborate with stakeholders to gather and refine requirements of each deliverable.
- Conduct analysis of current access control processes, user roles, and application integrations.
- Translate business needs into system features within SailPoint IIQ, ensuring compatibility and functionality.
Process Modelling and Design:
- Explain Lonza’s standard JML processes, access request and RBAC schema to application owners as an introduction to the application onboarding factory.
- Together with process & application owners gather the requirements for integrating applications & services with SailPoint.
- Model and design application specific processes such as access requests, approvals, recertification, and personnel movements.
- Create detailed workflow designs to be applied in SailPoint IIQ for automating and streamlining IAM processes.
Testing and Training:
- Ensure the designs include definitions agreed with the test team to drive automated testing.
- Develop comprehensive training materials (manuals, SOP, instructions) and conduct sessions to facilitate understanding and smooth transitions to new processes with QA and affected stakeholders.
- Ensure QA and the Testing team are introduced to process changes and new developments early in the requirements sign off and at key milestones during the implementation.
- Actively participate in UAT to confirm the alignment of new functionalities with user expectations and needs.
- Provide post-deployment support, resolving issues and concerns that users encounter.
Reporting, Communication and Collaboration:
- Build and maintain reporting to be used by the team.
- Create communication to be used in our IAM services (Email, Articles, SharePoint pages,…).
- Work closely with service owners, process owners and IT teams to keep them appraised of the progress in the project.
- Document decisions, milestones, and project learnings for organizational knowledge and future reference.
Qualifications and Experience:
- Relevant working/residency permit or Swiss/EU-Citizenship required.
- Bachelor’s degree in Business, Information Technology, or a related field; master’s degree preferred.
- Experience with GxP processes.
- Extensive experience in business analysis within IAM, specifically with SailPoint IIQ.
- Experience with Office tools (Excel) and PowerBi to build and maintain reporting.
- Proficiency in process modeling and design, with a strong ability to translate requirements into functional IAM solutions.
- Demonstrable experience with UAT, training delivery, and user support.
- Excellent communication, collaboration, and documentation skills.
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