Aktuelle Jobs im Zusammenhang mit Senior Business Analyst ServiceNow - Genf - Sword Services
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Genf, Genf, Schweiz Hays AG VollzeitJob DescriptionAs a Senior ServiceNow Developer and Implementation Specialist at Hays AG, you will play a key role in designing and implementing ServiceNow solutions that align with business goals and processes. With extensive experience in ServiceNow development, implementation, and administration, you will configure and extend ServiceNow capabilities to...
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Genf, Genf, Schweiz Hays AG VollzeitAbout the RoleWe are seeking a highly skilled Senior ServiceNow Developer and Implementation Specialist to join our team at Hays AG. As a key member of our team, you will be responsible for designing and implementing ServiceNow solutions that align with our business goals and processes.Key ResponsibilitiesDesign and develop ServiceNow solutions that meet our...
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Genf, Schweiz Hays VollzeitJob ResponsibilitiesDesign ServiceNow solutions that align with business goals and processesDevelop, configure, and improve core and custom applications and work directly with end users to resolve support issuesConfigure and customize ServiceNow applications and modulesDevelop workflows, business rules, UI policies, client scripts, and other...
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Senior Business Analyst ServiceNow
vor 3 Monaten
We are opening a position of Senior Business Analyst ServiceNow to join the team of our client.
As a Senior Business Analyst specializing in ServiceNow, you will be responsible for collaborating with stakeholders across various departments to gather requirements, design solutions, and implement enhancements within the ServiceNow platform. You will leverage your deep understanding of both business processes and ServiceNow capabilities to optimize workflows, improve efficiency, and drive business value.
More specifically, you will be responsible for reviewing and qualifying the existing ITSM and CSM backlogs, and proposing improvements to the existing and to-be processes.
Responsibilities- Collaborate with stakeholders to analyze and document business requirements related to ServiceNow platform enhancements and initiatives.
- Translate business requirements into technical specifications and design solutions that align with best practices and organizational goals.
- Lead workshops and meetings to facilitate requirements gathering, solution design, and stakeholder alignment.
- Partner with cross-functional teams, including IT, development, and operations, to implement and deploy ServiceNow solutions.
- Conduct thorough testing and validation of ServiceNow configurations and customizations to ensure quality and reliability.
- Act as a subject matter expert on ServiceNow capabilities and best practices, providing guidance and recommendations to stakeholders and product team.
- Minimum of 5 years of experience as a Business Analyst with a focus on ServiceNow platform.
- Proven track record of successful ServiceNow implementations, including requirement gathering, solution design, and deployment (CSM and/or ITSM modules a must).
- ServiceNow certifications such as Certified Implementation Specialist (CIS), Certified Application Developer (CAD), or Certified System Administrator (CSA) a big plus.
- Strong analytical skills with the ability to translate business needs into technical requirements and solutions / UX design concepts.
- Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of the organization.
- Fluent English proficiency is mandatory, French a big plus.
- Experience leading workshops, meetings, and presentations to drive consensus and decision-making from a UX perspective.
- Strong problem-solving skills with a focus on delivering innovative and practical solutions.
- Knowledge of ITIL practices and frameworks a strong asset.
