Head of Business Development

Vor 4 Tagen

Zuzwil SG, Schweiz Carity Vollzeit

Carity is a Swiss digital health startup founded in 2021, on a mission to help cardiac patients during and after cardiac rehabilitation by increasing their self-confidence and motivation. This enables better adherence to the rehabilitation program, a stronger and safer psycho-cardiological recovery, and eventually a reduction of the risk of a new cardiac event. With its unique blended intervention solution and digital health platform, Carity also helps providers optimize their process flow, support caregiver bottlenecks, and improve and personalize the quality of care.

Carity has its first product released as a medical device in Switzerland. As the Head of Operations/BD, you will be part of the leadership team, taking the lead with the Carity team to define, implement, and optimize all required operations including product operations, procurement and delivery operations, and all payment and CRM operations. You will enable Carity’s take-off in the Swiss market, ensuring smooth operations, happy stakeholders, and the ability to scale properly as needed. You will engage and interact with product developers, patients, cardiologists, rehabilitation teams, health providers, and health insurers.

Tasks

  • Build relationships with existing and new rehabilitation centres in Switzerland to ensure patient access to Carity.
  • Support HCP training programs to enhance their ability to use and recommend Carity.
  • Develop and oversee patient engagement strategies to drive adoption and usage of Carity.
  • Monitor patient conversion rates and work with the team to optimize related processes.
  • Implement patient feedback mechanisms to continuously improve user experience and satisfaction.
  • Enable patient recruitment outside of the rehab program.
  • Refine the product-market fit leveraging the voice of customer(s) and adjust product and processes accordingly.
  • Drive reimbursement strategies by engaging with insurance providers to secure further complementary insurance coverage and the BAG for long-term insurance coverage.
  • Manage integration operations with partners, e.g., smartwatch resellers, health coaches, insurers.
  • Ensure seamless data and operational flow with our partners, maximizing the value of these partnerships.
  • Oversee contractual agreements with partners and ensure compliance with all terms.
  • Continuously monitor and improve operational processes to enhance efficiency and scalability.
  • Implement performance metrics to measure and improve the effectiveness of operations and business.
  • Ensure with the team that all operations comply with relevant regulatory and quality standards.

Requirements

You are driven to succeed, with a constructive, open-minded, and pro-active attitude. Thriving in a start-up environment, you can cope with challenges, deal with changing situations, and work independently to achieve your objectives while staying focused on your mission to support patient care.

Your qualifications and skills include:

  • Bachelor’s degree in business administration, operations management, healthcare management, or a related field; an MBA or equivalent is a plus.
  • Proven experience with go-to-market strategies for innovative products, driving revenue growth, and scaling operations, preferably within the healthcare or digital health industry.
  • Prior experience as a strategy consultant is a plus.
  • Proven leadership skills, along with entrepreneurial experience, preferably in a startup environment.
  • Good understanding of regulatory requirements for medical devices and healthcare products.
  • Track record of successful partnership management and integration.
  • Fluent in German and business-level English; knowledge of other Swiss official languages is a plus.

Benefits
  • A high-impact role with meaningful responsibility directly contributing to improving patients’ care.
  • A dynamic start-up environment with freedom to shape and lead our core operations.
  • Competitive compensation, including an attractive stock-option plan providing a stake in the company’s success.
  • Many learning opportunities with an experienced, international, and motivated team of five people.

Do you believe your experience and personality can make a positive impact at Carity? Are you eager to work with a highly motivated team, bring your expertise to the table, and thrive in a role offering broad scope and freedom for your initiatives?

If you are passionate about making a significant impact in the digital health sector and meet the qualifications, we'd love to hear from you. Please submit your resume and a cover letter outlining your qualifications and vision for the Head Business Operations (BD) & Operations role at Carity.

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