Head of Business Development

Carity is a Swiss digital health Startup founded in 2021 and on a mission to helping cardiac patients during and after cardiac rehabilitation increasing their self-confidence and motivation, enabling a better adherence to the rehabilitation program, a stronger and safer psycho-cardiological recovery and eventually a reduction of the risk of a new cardiac event. With its unique blended intervention solution and digital health platform, Carity also helps providers to optimize their process flow, support caregiver bottlenecks and eventually improve and personalize quality of care.

Carity has its first product released as medical device in Switzerland. As the Head of Operations/ BD you will be part of the leadership team and you will take the lead with the Carity team to define, implement and optimize all required operations including product operations, procurement and delivery operations, and all payment and CRM operations. You have the ambition to enable Carity’s take off on the Swiss market, to ensure smooth operations, happy stakeholders and to give the ability to Carity to scale properly as needed. You are comfortable to engage and interact with product developers, patients, cardiologists, rehabilitation teams, health providers, and health insurers.

• Build relationships with existing and new rehabilitation centres in Switzerland to ensure patient access to Carity.
• Support HCP training programs, to enhance their ability to use and recommend Carity.
• Develop and oversee patient engagement strategies to drive adoption and usage of Carity.
• Monitor patient conversion rates and work with the team to optimize related processes.
• Implement patient feedback mechanisms to continuously improve user experience and satisfaction.
• Enable patient recruitment outside of rehab program
• Refine the product-market fit leveraging voice of customer(s) and adjust together with the team product and processes
• Drive reimbursement strategies by engaging with insurance providers to secure further complementary insurance coverage and the BAG for long term insurance coverage
• Manage integration operations with partners, e.g., smartwatch resellers, health coaches, insurers.
• Ensure seamless data and operational flow with our partners, maximize value of these partnerships.
• Oversee contractual agreements with partners and ensure compliance with all terms.
• Continuously monitor and improve operational processes to enhance efficiency and scalability.
• Implement performance metrics to measure and improve effectiveness of operations and business.
• Ensure with the team that all operations comply with relevant regulatory and quality standards.

You are driven to succeed, with a constructive, open-minded, and pro-active attitude.
Thriving in a start-up environment, you can cope with challenges, deal with changing situations, and work independently to achieve your objectives – all while staying focused on your mission to support patient care.

Your qualifications and skill include:

• Bachelor’s degree in business administration, operations management, healthcare management, or a related field; an MBA or equivalent is a plus.
• Proven experience with go-to-market of innovative products, driving revenues growth, and scaling operations, preferably within the healthcare or digital (health) industry.
• Prior experience as a strategy consultant is a plus
• Proven leadership skills, along with entrepreneurial experience, preferably in Startup environment.
• Good understanding of regulatory requirements for medical devices and healthcare products.
• Track record of successful partnership management and integration.
• Fluent in German and in business-level English, knowledge of other Swiss official languages is a plus.

• A high-impact role with meaningful responsibility directly contributing to improve patients’ care.
• A dynamic start-up environment with freedom to shape and lead our core operations.
• Competitive compensation, including an attractive stock-option plan providing a stake in the company’s success.
• Many learning opportunities with an experienced, international, and motivated team of five people.

Do you believe your experience and personality can make a positive impact at Carity Are you eager to work with a highly motivated team, bring your expertise to the table, and thrive in a role offering broad scope and freedom for your initiatives?

If you are passionate about making a significant impact in the digital health sector and meet the qualifications, we'd love to hear from you. Please submit your resume and a cover letter outlining your qualifications and vision for the Head Business Operations (BD) & Operations role at Carity.