Enterprise Service Manager, Zürich
Vor 2 Tagen
Location:
Job Category: Other
Job Reference: 3dd5ccdd8409
Job Views: 9
Posted: 21.01.2025
Expiry Date: 07.03.2025
Job Description:Sales, Marketing and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.
Are you interested in working with one of the largest global bio-pharma organizations in the world as they navigate through some of the most dynamic and disruptive transformation projects in their organization's history? Does the prospect of empowering these organizations' cloud transformation success by aligning professional services to critical business and IT outcomes excite you?
The Amazon Web Services Professional Services team is looking for Enterprise Service Managers (ESM) that can manage the working relationship with global bio-pharma organizations, develop a long term Professional Services strategy, and execute that strategy within those accounts. The ESM is a trusted advisor for our largest and most committed customers. The role includes all aspects of business development, relationship development, and delivery oversight in those accounts. This is a sales role and the ESM carries a bookings and revenue target.
We are looking for someone who is passionate about:
- Long term development of bio-pharma Global Organizations and overall health care space.
- Engaging with customers to understand their business drivers and application portfolio.
- Development of long term Cloud Strategy for customers.
- Identifying & developing specific opportunities and supporting business cases.
- Deal shaping, including estimations and deal pricing.
- Contract negotiations & closing.
- Planning and implementation of a portfolio of projects, including budget & deliverable responsibilities.
- Mitigation of delivery risks & issues.
- Overseeing delivery of projects in account, ensuring high quality delivery.
- Acting as a single point of contact for Customer executives, developing deep, trustful relations.
- Educating customers on AWS services and translating those into a clear business value proposition.
- Envisioning and inspiring customers.
- Coaching Customer and Partner teams to be self-sufficient.
This is a customer-facing role and will require up to 30% travel.
Key Job Responsibilities:Own professional services booking and revenue targets for one or more Lifesciences / Healthcare accounts.
About the Team:AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture:Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth:We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance:We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
BASIC QUALIFICATIONS:
- 12+ years of management consulting experience with demonstrated IT Transformation experience in customer-facing roles.
- Experience working with large multi-national professional services companies providing technology services to healthcare and life sciences as an Account and/or Relationship Manager.
- Experience with creating opportunity pipeline, closing deals and achieving bookings and revenue targets.
- Business development experience including multiyear, multiple service offerings with a total contract value of +5M agreements.
PREFERRED QUALIFICATIONS:
- Experience managing executive Customer relationships and key business stakeholders.
- Experience with contract and statement of work development.
- Experience with enterprise systems technology including IaaS / virtualization technologies, SAP, Oracle, and custom applications.
- Familiarity with industry compliance and security standards including PCI DSS, SOC-1&2, ISO 27001, HIPAA, GxP and FDA.
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