Manager Customer Support Engineering

vor 4 Wochen


Zürich, Schweiz TN Switzerland Vollzeit

Social network you want to login/join with:

Client:

SR Technics Group

Location:

-

Job Reference:Job Views:

10

Posted:

21.01.2025

Expiry Date:

07.03.2025

Job Description:
  • Lead and continuously develop the team of currently 8 Customer Support Engineers
  • Ensure implementation and continuous monitoring of the agreed scopes of work in accordance with the customer requirements and in compliance with OEM, SR Technics and aviation regulations
  • Ensure on-time delivery of technical requirements, documents, and decisions to support a continuous flow in the engine shop visit processes
  • Continuously optimize the Engine Maintenance Program (EMP), driving improvements that improve process efficiency, shop visit costs and turnaround times
  • Drive performance culture within the team through periodic target setting and regular structured follow-ups on KPIs
  • Collaborate with engine manufacturers and vendors
  • Partner with Product Management to continuously improve our service offering to the customers
Your profile:
  • BSc in Aeronautical or Mechanical Engineering or a related scientific/technical discipline
  • Strong understanding of the aerospace MRO business or related maintenance business
  • Proven leadership experience
  • Strong understanding in dealing with customers and foreign cultures
  • Proactive and adaptable, with a strong focus on achieving results
  • Excellent communication and presentation skills
  • High safety, quality and cost awareness
  • Proficiency in English (C1), with German being a plus
Your chance:
  • An attractive position in a global and dynamic company
  • Competitive employment conditions
  • Opportunity for professional and personal development
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