Technical Service Support Manager

vor 1 Tag


Zürich, Schweiz Hemro Group Vollzeit
Your mission
  • Act as a primary contact for all external stakeholders, specifically distribution partners for all service and technical requests
  • Address and funnel customer warranty claims in CRM tool
  • Work closely together with Technical Product Managers and the Sales Coordination Team and leverage synergies to collaborate
  • Travel to partners for on-the-ground technical trainings and launch support like roadshows, exhibitions or Hemro offices
  • Build strong relationships with internal stakeholders, including engineering, manufacturing, marketing, sales and ensure cross-functional collaboration
  • Drive operational excellence by leveraging and enhancing information flows
  • Provide relevant customer and market feedback for continuous product enhancements
  • Be part of the efforts to put together technical training materials – like servicing, how-to, product descriptions and more
  • Travel time approx. 40%

Your profile
  • Engineering background with min. 3 years proven experience as Technical Services Manager or similar role, preferably in the coffee industry (e.g., roaster, café manager, wholesale or operations manager for roasted or green coffee)
  • Hands-on, problem-solving mentality
  • Structured and organized attitude
  • Exceptional communication and presentation abilities, with a focus on a clear, customer-centric approach
  • Motivated to work in an international team
  • Proficient in English

Our offer for you

Details about the offer can be included here.


Working hours

Details about working hours can be included here.


Note

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Apply to us and join our team

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