Customer Solution Analyst
Vor 2 Tagen
The Nestlé Group is the world's largest food and beverage company with 92.6 billion Swiss Francs in sales in 2019. It is present in 187 countries around the world, has 403 factories and its 291'000 employees are committed to Nestlé's purpose of enhancing quality of life and contributing to a healthier future. Nestlé offers a wide portfolio of products and services for people and their pets throughout their lives. Its more than 2000 brands range from global icons like Nescafé or Nespresso to local favourites. Company performance is driven by its Nutrition, Health and Wellness strategy. Nestlé is based in the Swiss town of Vevey where it was founded more than 150 years ago.
Position Snapshot
Location: La Tour-de-Peilz, Switzerland
Company: Nestlé Suisse S.A.
Act. Rate: Full-Time Act. Rate 80-100%
Type of contract: Permanent contract
What we offer at Nestlé
Flexible combination of office-based and remote work. Please talk to us during the recruitment process about what flexibility could look like for you
Genuine opportunities for career and personal development through mentoring, developing, upskilling, and reskilling
Modern "smart office" locations providing agile & collaborative workspaces to connect, collaborate, celebrate, and create
Dynamic, diverse, and inclusive international working environment
Attractive additional advantages such as "dogs at work", mobility plan and more
Position Summary
As a Customer Solutions Analyst, you will play a crucial role in providing excellent customer service by driving our Order-to-Cash (O2C) processes and ensuring customer satisfaction. You will be responsible for resolving issues, providing guidance for day-to-day operations, and developing strong relationships with key customers.
A Day in the Life of a Customer Solutions Analyst
- Provide exceptional customer service by ensuring smooth Order-to-Cash (O2C) processes including Sales Order creation, Order fulfilment, and Claims resolution
- Collaborate with cross-functional teams (Supply Chain, Sales, Finance, Third-Party Logistic) to drive process improvements and enhance the overall customer experience
- Develop and maintain strong relationships with key customers and understand their unique requirements
- Proactively identify opportunities for efficiency improvements in the O2C processes
- Answer customer inquiries via our Hotline in French and German
What will make you successful
- Great service orientation and enthusiasm to work with customers
- Exceptional communication and interpersonal skills, with the ability to build rapport and effectively communicate with customers and internal teams
- Excellent problem-solving skills with the ability to think critically and find creative solutions
- Experience in ideally Customer Service, Sales, or Supply Chain (logistics / planning)
- Knowledge of Excel and/or PowerBI and SAP is an advantage
- Fluent in French and German is a must, English or Italian is a plus
Nestlé is committed to the accessibility of its recruitment process. If you require an adaptation during the recruitment process, please do let us know so we can support you effectively. All information will be treated confidentially.
At Nestlé, we want to help shape a better and healthier world, inspire people to live healthier lives and deliver impact at a scale and pace that makes a difference. We do this by fostering a diverse, friendly, supportive, and collaborative environment, that creates positive disruption, embraces innovation, and empowers people and teams to win. We aim to hire friendly, respectful, inspiring people who care about the people's lives that we touch every single day.
Be a force for good. Join Nestlé.
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