IT Service Analyst 2nd level

vor 4 Wochen


Basel, Schweiz Swisslinx Vollzeit

Job description:

Location: Basel

Start Date: ASAP (latest by May 2025)

Contract: 12 months (potential extension)

Workload: 100%

About the Role:

Are you an experienced IT support professional with expertise in Identity Access Management (IAM)? We're looking for a highly skilled IT Service Analyst to provide 2nd level IT support, manage IAM requests, and ensure seamless IT services for internal and external stakeholders.

Key Responsibilities:

  1. Provide 2nd level support for IT services & IAM administration
  2. Monitor, report, and analyze SLA performance and incident trends
  3. Manage incident, request, and problem resolution processes following ITIL standards
  4. Support VIP/Senior Management with IT and virtual meeting setups
  5. Assist with Bank-wide tech rollouts, knowledge sharing, and process improvements
  6. Offer on-call and on-site support outside normal hours when needed

Must-Have Skills:
  1. Strong IAM support experience (Active Directory, SailPoint, Microsoft Entra ID)
  2. ITIL knowledge and problem management expertise
  3. Excellent communication skills for user and VIP support
  4. Willingness to work on-call and outside normal hours

Nice to Have:
  1. Experience with virtual meeting support, hardware staging & repairs
  2. Exposure to three lines of defense models

Ready to join a dynamic IT team and make an impact? Apply today #J-18808-Ljbffr

  • Basel, Schweiz Talentify Vollzeit

    Description: IT Service Analyst 2nd level / IAMBackground:We are seeking a highly skilled and motivated IT support professional to join our Services team in Information Technology and Services.Perfect candidate: The ideal candidate is an experienced IT support professional with strong Identity Access Management (IAM) expertise, excellent problem-solving and...

  • IT Service Analyst

    vor 4 Wochen


    Basel, Schweiz Swisslinx Vollzeit

    Direct message the job poster from SwisslinxIT Recruiter @ Swisslinx | Connecting Talent to OpportunitiesStart Date: ASAP, could wait for the right candidateAbout the Role:Are you an experienced IT support professional with expertise in Identity Access Management (IAM)? We’re looking for a highly skilled IT Service Analyst to provide 2nd level IT support,...


  • Basel, Schweiz IQ PLUS AG Vollzeit

    **Aufgabe**: Für unseren Kunden suchen wir einen 1st / 2nd Level Supporter in Basel. Dabei sind Sie der erste Ansprechpartner für IT-bezogene Anfragen und Probleme der Mitarbeiter. Sie tragen zu einem reibungslosen Ablauf der IT-Infrastruktur bei und unterstützen die Teams dabei, effizient und produktiv zu arbeiten. Zu Ihren Aufgaben gehören die...


  • Kanton Basel-Stadt, Schweiz Coopers Group AG Vollzeit

    2nd level IT Support Anaylst (IAM experience) Are you an IT Support Specialist with expertise in Identity Access Management (IAM) ? Are you looking for an exciting contract opportunity in Basel, supporting a leading global organization within banking sector ? If so, our client is seeking a highly skilled IT professional to join their IT Services...


  • Basel, Schweiz Coopers Group GmbH Vollzeit

    Main Information:Location: Basel, SwitzerlandStart Date: ASAP (Latest: May 2025)Workload: 100%Contract Duration: 12 months (extension possible)Why This Role?Work in a fast-paced IT environment supporting IAM solutionsProvide VIP and senior management IT supportCollaborate with cross-functional IT teams and security specialistsGain hands-on experience with...

  • 2nd Level-supporter

    vor 2 Wochen


    Basel, Schweiz Work Selection Vollzeit

    **Beschreibung**: Sind Sie mit den Prozessen des IT Service Managements und den dazugehörigen Tools vertraut? Für unseren internationalen Kunden suchen wir einen qualifizierten und motivierten 2nd-Level-Supporter (m/w/d). **Ihre Aufgaben**: - Bereitstellung von technischem Support für Anwender bei komplexen IT-Problemen - Verantwortlich für die...

  • IT Service Analyst

    vor 4 Wochen


    Basel, Schweiz Source Technology Vollzeit

    We are seeking a highly skilled and motivated IT support professional to join our clients Services team.The ideal candidate is an experienced IT support professional with strong Identity Access Management (IAM) expertise, excellent problem-solving and communication skills, and a proven ability to collaborate effectively with diverse teams while maintaining...

  • Expert IT Analyst

    Vor 5 Tagen


    Basel, Basel-Stadt, Schweiz Coopers Group GmbH Vollzeit

    Security Solutions TeamWe are seeking an expert IT analyst to join our security solutions team. In this role, you will be responsible for providing 2nd-level IT support and contributing to the development and implementation of new security solutions.Key ResponsibilitiesContribute to the development and implementation of new security solutionsProvide...

  • IAM IT Support Analyst

    vor 4 Wochen


    Basel, Schweiz RM IT Professional Resources AG Vollzeit

    IAM IT Support Analyst - Sailpoint, Active Directory, Entra ID - Long term contract opportunity for our Basel based client in the Financial Service sector.Your tasks:Provide 2nd level IT support including Identity Access Management (IAM) support, administration, and request managementService Level Management (SLA): report and monitor of performance according...

  • IAM IT Support Analyst

    vor 3 Wochen


    Basel, Basel-Stadt, Schweiz RM Group (Switzerland) Vollzeit

    I AM IT Support Analyst - Sailpoint, Active Directory, Entra IDLong term contract opportunity for our Basel based client in the Financial Service sector.Your tasks:Provide 2nd level IT support including Identity Access Management (IAM) support, administration, and request managementService Level Management (SLA): report and monitor of performance according...


  • Basel, Basel-Stadt, Schweiz Fujitsu Vollzeit

    Fujitsu connects professionals with opportunities in the IT sector. For a project, we seek several 1st Level IT Supporters to provide on-site first-level support for IT inquiries from our end-client. Job DetailsMid-Senior level position.Contract employment type.Information Technology job function.IT Services and IT Consulting industry.ResponsibilitiesProvide...

  • Cyber Security Analyst

    vor 2 Wochen


    Basel, Basel-Stadt, Schweiz Solas IT Recruitment Vollzeit

    Principal Consultant | 'Making it Easier for European Businesses to Recruit Cyber and Information Security Professionals | Solas IT Recruitment'In partnership with our client in Basel, I am recruiting for a Cyber Security Analyst to join the team.Role Overview:My client is seeking a Cyber Security Analyst to join the growing team in Basel with the role being...


  • Basel, Schweiz Universal-Job Vollzeit

    **Beschreibung** Als IT-Support - und Systemmanager sind Sie für den 1st und 2nd Level Support verantwortlich, was etwa 60-80% des Arbeitsumfangs ausmacht. Sie unterstützen und betreuen Kunden im 1st und 2nd Level Support. Dazu gehören die Lösung technischer Probleme, die Bereitstellung von Benutzerinstruktionen, das Client-Server Management, die...


  • Basel, Schweiz kessler.vogler GmbH Vollzeit

    Für unsere Kundin, mit Sitz in Zürich, suchen wir ab sofort für 6 Monate, eine engagierte und IT-affine Persönlichkeit als Service Desk Mitarbeiter. **Aufgaben**: - Bearbeiten von IT-Support Anfragen der Kunden - Anliegen und Fragen auf Deutsch, Französisch, Italienisch sowie Englisch der Kunden über den IT Service Desk entgegennehmen - Bearbeiten...

  • Ict Supporter 1st

    vor 2 Wochen


    Basel, Schweiz ROCKEN Vollzeit

    Unser Partner ist ein junges und schnell wachsendes IT Unternehmen aus Zürich mit langjähriger Erfahrung in der Konzeptionierung, Programmierung sowie dem Betrieb von modernen webbasierten Applikationen und mobilen Apps. Die Kunden unseres Partner reichen von Schweizer KMUs bis zu internationalen Grosskonzernen in allen Branchen. **Deine...


  • Basel, Schweiz ROCKEN Vollzeit

    **Lohn - 70'000 - 90'000**: ROCKEN® hat mit Ihrer digitalen Rekrutierungslösung den Bewerbungsprozess massgeblich vereinfacht und setzt damit einen neuen, einheitlichen Standard. Wir verbinden Talente, Experten und Expertinnen in der gesamten Schweiz. Unser Netzwerk an etablierten Unternehmen stellen wir auf unserer ROCKEN® Talent Plattform zur...


  • Basel, Basel-Stadt, Schweiz RM IT Services GmbH Vollzeit

    Contract OpportunityR.M. IT Services GmbH is seeking a skilled Technical Support Specialist to join our team in Basel, Switzerland.This long-term contract opportunity will involve providing 2nd level IT support, including Identity Access Management (IAM) support, administration, and request management.The successful candidate will work closely with our IT...


  • Basel, Basel-Stadt, Schweiz Coopers Group AG Vollzeit

    **About the Opportunity**We are looking for an experienced IT professional to join our IT Services team at Coopers Group AG. As a Senior MSP Consultant, you will be responsible for delivering 2nd-level IT support, including IAM request management and administration.Main Objectives:Monitor and report SLAs, analyze incident trends, and drive problem management...

  • IT Supporter 1st Level

    vor 3 Wochen


    Basel, Basel-Stadt, Schweiz JobCourier Vollzeit

    Work Selection AGDu möchtest deine IT-Kenntnisse weiter ausbauen und suchst den perfekten Einstieg in ein dynamisches Team?Dann bist du hier genau richtig Unser Kunde im Raum Basel bietet dir die Chance, wertvolle Erfahrung im IT-Support zu sammeln und deine Karriere voranzutreiben.Deine AufgabenUnterstützung im 1st Level Support für interne...


  • Basel, Basel-Stadt, Schweiz Solas IT Recruitment Vollzeit

    Solas IT Recruitment is seeking a skilled Cyber Security Analyst to join our growing team in Basel.The successful candidate will have a strong understanding of cybersecurity principles and practices, with experience in malware analysis and forensic analysis of network activity.Job Description:We are looking for an experienced Cyber Security Analyst who can...