IAM IT Support Analyst

Vor 4 Tagen

Basel, Basel-Stadt, Schweiz RM Group (Switzerland) Vollzeit
I AM IT Support Analyst - Sailpoint, Active Directory, Entra ID

Long term contract opportunity for our Basel based client in the Financial Service sector.

Your tasks:

  • Provide 2nd level IT support including Identity Access Management (IAM) support, administration, and request management
  • Service Level Management (SLA): report and monitor of performance according to agreed service levels; perform reporting and analysis of incident trends, problem management and SLA/KPI performance
  • Work with IT and Security teams to ensure effective incident, request, SLA and problem management processes according to ITIL standards and best practices
  • Monitoring of incidents, service requests and team mailbox

Your experience/knowledge:

  • Experience in IAM support, 1 and 2nd level support, administration, and request management
  • Technical skills in Active Directory, SailPoint & Microsoft Entra ID
  • Report, monitor, and analyze performance according to agreed service levels
  • Experience with incident monitoring, request management, and problem management processes
  • Language skills: English

Your soft skills:

  • Excellent comprehension skills with attention to detail
  • A high degree of self-organisation and time management
  • Analytical and solution-orientated thinking

Location: Basel, Switzerland

Work setting: Hybrid

Sector: Financial Services

Start: ASAP

Duration: 12 months +

Workload: 100%

Ref. Nr.: BH 22704

Take the next step and send us your resume along with a daytime phone number where we can reach you.

Due to Swiss work permit restrictions, we can only consider applications from Swiss nationals, EU citizens as well as current work-permit holders for Switzerland.

Ukrainian refugees are warmly welcomed, we will support you all the way.

We welcome applications from individuals of all genders, age groups, sexual orientations, personal expressions, ethnic backgrounds, and religious beliefs. Therefore, there is no requirement to provide gender information or a photo in your application.

As per client requirements, we need information about your marital status, nationality, date of birth, and a valid Swiss work permit. For applicants with disabilities, we are happy to explore potential solutions with our end client.

Name: Please include your first and last name.

Email: @

Phone: Please include your country code.

CV / Resume:

Eligibility: Yes, I am currently eligible to work (work permit/visa/citizenship) in the country to which I am applying. No, I am not currently eligible to work (work permit/visa/citizenship) in the country to which I am applying.

#J-18808-Ljbffr

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