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Technical Support Specialist for IAM Solutions

vor 1 Woche


Basel, Basel-Stadt, Schweiz Coopers Group AG Vollzeit
Job Description

We are seeking a highly skilled IT professional to join our IT Services team as a Senior MSP Consultant. As an IT consultant with expertise in Identity Access Management (IAM), you will be responsible for delivering 2nd-level IT support, including IAM request management and administration.

You will monitor and report SLAs, analyze incident trends, and drive problem management improvements. Additionally, you will collaborate with IT and Security teams to maintain effective ITIL-based processes.

Your responsibilities will include providing VIP/Senior Management support, assisting with high-level meetings, managing virtual meeting support, mobile device configuration, and incident monitoring. You will also ensure smooth on-call and on-site support when required.

Required Skills and Qualifications
  • Proven experience in IAM support & administration
  • Strong understanding of incident & request management processes
  • Knowledge of ITIL best practices and SLA monitoring
  • Experience working with Active Directory, SailPoint & Microsoft Entra ID
  • Strong communication and problem-solving skills