Technical Support Specialist
Vor 3 Tagen
The hiring company is seeking a skilled IT Support Specialist to provide Level 1 & 2 IT support across their global organization. The ideal candidate will be responsible for assisting employees with a wide range of IT issues, from basic troubleshooting to complex network and system-related problems.
- Provide IT support across levels 0 -> 1 -> 2 for approximately 200-250 laptops per site, with a total of 400+ devices across two locations.
- Troubleshoot and resolve issues related to hardware (mouse, monitor, laptop), software (Excel, access control, ERP), and network (LAN/WAN/WLAN, cabling, system troubleshooting).
- Serve as the primary point of contact for IT-related queries, ensuring effective and timely resolution of issues.
- Assist in company-wide IT projects, such as rollouts and system upgrades.
- Maintain communication with software providers and hardware suppliers to ensure seamless IT operations.
- Provide guidance and training to employees on IT tools and best practices, fostering a learning-oriented environment.
- Manage and troubleshoot telephony systems and access control solutions.
- Execute SQL queries as needed to support system operations.
- Work flexibly with occasional extra hours for maintenance projects (no regular on-call duty nor piquet).
- Minimum 5 years of experience in IT support, with the ability to work autonomously from the first week.
- Strong knowledge of networking (LAN/WAN/WLAN, Active Directory, DNS) and system troubleshooting.
- Experience with telephony systems and access control solutions.
- Familiarity with SQL queries.
- Exposure to software like SolidWorks is a plus but not mandatory.
- Strong problem-solving and analytical skills with a proactive approach.
- A teaching mindset, capable of not only resolving issues but also educating users.
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