Technical Support Expert

Vor 5 Tagen


Basel, Basel-Stadt, Schweiz handwerker Vollzeit
About the Role

We are looking for a Technical Support Expert to join our IT team at Jet Aviation. The successful candidate will have a strong background in IT support and excellent problem-solving skills.

The role involves providing technical support to employees, troubleshooting issues, and resolving service requests through our ticket system ServiceNow. You will work closely with end-users, leaders, and other IT teams to ensure the smooth operation of our systems.

You will also be responsible for managing system configurations, upgrades, and audits. This includes installing, maintaining, and upgrading servers, storage, and network infrastructure.

Additionally, you will be responsible for maintaining inventory, managing device lifecycles, and keeping accurate records. You will also educate end-users on hardware and software best practices and participate in global IT Service forums.

Requirements:
  • Diploma or degree in Computer Sciences/IT and ITIL certification.
  • 3-5 years of experience in IT support roles.
  • Support experience with Windows OS, Microsoft Office, and mobile devices.
  • Administration experience with Active Directory (users, groups, shares, network printers).


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