Operations Manager

Vor 2 Tagen

Zürich, Schweiz Stadt Zürich – Entsorgung + Recycling Zürich Vollzeit

Company Description

Welcome to SMG Swiss Marketplace Group AG - AutoScout24
We are a pioneering network of online marketplaces and a leading European digital company that simplifies people's lives with forward-looking products. AutoScout24 is Switzerland's premier destination for automotive buying, selling, and discovery. Our mission is to connect private sellers and buyers, empowering them with seamless, efficient, and trusted services.

Job Description

Join the dynamic Private Clients Team, led by the Director of Private Clients, which manages private sellers and buyers on AutoScout24 and MotoScout24. As Operations Manager, you'll drive the success of AutoScout24 Direct, our fast-growing C2B platform enabling private sellers to auction vehicles to 7,000 dealers nationwide from home.

Key Responsibilities

AutoScout24 Direct Day to Day Operations:

  1. Optimize inbound and set up outbound campaigns
  2. Optimize technical setup and workflows
  3. Engage with private sellers and dealers to drive deal success rates.
  4. Manage and grow your outbound sales team

Process & Data Optimization:

  1. Analyze operational processes and improve them
  2. Own business reporting & auction analytics
  3. Use data-driven insights to optimize auction results
  4. Analyze gaps in supply & demand and act on them

Team Enablement & Growth:

  1. Support and train the team
  2. Build a motivated team that is hungry for closing deals
  3. Collaborate with the existing Customer Service team of AutoScout24 & our partner

Cross-Functional Collaboration:

  1. Partner with other functional teams to align operations with broader business goals
  2. Discover and implement potential (external) solutions to improve the AS24 Direct operations
  3. Provide strategic insights and recommendations

Qualifications

We seek a motivated generalist with a growth mindset, ready to optimize processes, leverage data, and drive AutoScout24 Direct's success.

Key Requirements

Industry Expertise:

  1. Proven experience in the (used car) automotive industry
  2. Understanding of C2B offerings and marketplaces is a plus

Operational Skills:

  1. Demonstrated success in running or optimizing operations teams (Customer Service and/or Telesales)
  2. Experience with Salesforce or similar CRM tools
  3. Analytical skills, with the ability to process and interpret data
  4. Ability to query data using SQL (or similar) is a plus

Language Proficiency:

  1. Fluent in (Swiss) German & English
  2. Proficiency in French and Italian is a plus

Soft Skills:

  1. Excellent communication and stakeholder management skills
  2. Adaptable, proactive, and solutions-oriented mindset
  3. Strong motivation to drive growth and innovation

Additional Information

Why Join Us?

  1. Be part of a passionate and forward-thinking team shaping the future of automotive marketplaces in Switzerland.
  2. Work in a dynamic environment that values innovation, growth, and collaboration.

Benefits you'll love

  1. Hybrid working model
  2. 6 weeks of holidays per year
  3. 40-hour week (flexitime with a cap at 45 hours; we take work-life balance seriously)
  4. You travel 1st class between SMG sites in Switzerland
  5. Professional accident and supplementary insurance (100% covered by SMG)
  6. Independent counselling centre for personal and psychological problems

About Us

SMG Swiss Marketplace Group AG is a pioneering network of online marketplaces and a cutting-edge European digital company that simplifies people's lives with innovative products.

SMG Swiss Marketplace Group AG provides customers the best tools to meet their life decision needs. The portfolio includes Real Estate (ImmoScout24, Homegate, Flatfox, alle-immobilien.ch, Immostreet.ch, home.ch, Publimmo, Acheter-Louer.ch, CASASOFT, IAZI), Automotive (AutoScout24, MotoScout24), General Marketplaces (anibis.ch, tutti.ch, Ricardo), and Finance & Insurance (FinanceScout24, moneyland.ch).
The company was founded in November 2021 by TX Group AG, Ringier AG, La Mobilière, and General Atlantic.

Disclaimer

SMG Swiss Marketplace Group AG primarily engages directly with candidates. We do not accept unsolicited resumes or candidate profiles from recruitment agencies unless we have specifically requested their assistance for particular roles. Any submissions made without a prior request from our Talent Acquisition team will not be acknowledged or considered. We appreciate the understanding and cooperation of recruitment agencies in respecting this policy.

Job Location

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