Sales Associate Lausanne Manor

Vor 3 Tagen

Biel, Schweiz Swatch Ltd Vollzeit
Job description

Customer Service

  • Provide and maintain exceptional customer service to each customer.
  • Convert walk-in traffic into clients, creating excitement and desire around the product.
  • Provide detailed information about product features, pricing, and after-sales services.
  • Assist customers in making selections by building customer confidence, being proactive in offering suggestions and sharing product knowledge.
  • Gather customer feedback and share best practices within the organization.

Sales

  • Contribute to Team’s effort to achieve and exceed sales targets.
  • Take necessary steps to reach objectives linked to KPI’s.
  • Maintain knowledge of current sales activities, payment and exchanges policies.
  • Process payments ensuring accurate and efficient transactions.

Product Knowledge

  • Share storytelling and benefits related to collections with customers.
  • Attend product training sessions to continuously enhance product/Brand knowledge.
  • Gather knowledge about latest trends in the retail and watch industry.

Store Operations

  • Maintain an orderly and welcoming sales floor at all times.
  • Assist with repairs, change of straps and batteries.
  • Handling of cash register and settlements.
  • Assist with inventory management, including receiving and checking in new stock.
  • Support with visual merchandising implementation and constantly make sure it remains visually appealing.

Team Collaboration

  • Self-starter with strong team-player approach to exceed Team objectives.
  • Participate in team meetings and actively contribute to new projects.
  • Assist in training new employees if needed.
Profile
  • We are looking for a passionate and experienced multi-lingual Sales Associate who embraces a highly dynamic and international working environment with a high level of flexibility, resilience, and autonomy.
  • As Sales Associate, you will be part of our international team providing exceptional customer service, driving sales, and contributing to the overall success of our Swatch Stores.
  • Become one of our proud Sales Associates representing the brand by demonstrating strong customer engagement and product knowledge.
Professional requirements

Qualifications:

  • Education: High school diploma or equivalent; college degree preferred.
  • Experience: Previous experience in retail or sales, preferably for a company with fast moving goods/products or in the watch industry.

Skills:

Must have

  • Excellent communication and interpersonal skills
  • Strong sales skills.
  • Ability to understand and present technical details.
  • Proficient in using POS systems and handling transactions.

Personal Attributes:

  • Excellent customer service and focus.
  • High level of energy and enthusiasm.
  • Positive, innovative and motivated by a continuous improvement mindset.
  • Professional appearance and demeanor.
  • Ability to work flexible hours, including weekends and holidays.

Benefits – What is in for you.

  • Working within an international, diverse, and dynamic team.
  • Be at the forefront of innovation within the watch industry.
  • Personnel discount on a large selection of Swatch Group products (40%)
  • Good performance paired with continued business needs translate into an open-end contract.
  • Development and training opportunities.
  • Contribution to health insurance costs.
Languages

French: native / excellent command

English: Excellent command / very good

Any other language is an asset.

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