Sales Associate Lausanne Manor

**Job description**:
**Customer Service**
- Provide and maintain exceptional customer service to each customer.
- Convert walk-in traffic into clients, creating excitement and desire around the product.
- Provide detailed information about product features, pricing, and after-sales services.
- Assist customers in making selections by building customer confidence, being proactive in offering suggestions and sharing product knowledge.
- Gather customer feedbacks and share best practices within the organization.

**Sales**
- Contribute to Team’s effort to achieve and exceed sales targets.
- Take necessary steps to reach objectives linked to KPI’s.
- Maintain knowledge of current sales activities, payment and exchanges policies.
- Process payments ensuring accurate and efficient transactions.

**Product Knowledge**
- Share storytelling and benefits related to collections with customers.
- Attend product training sessions to continuously enhance product/Brand knowledge.
- Gather knowledge about latest trends in the retail and watch industry.

**Store Operations**:

- Maintain an orderly and welcoming sales floor at all times.
- Assist with repairs, change of straps and batteries.
- Handling of cash register and settlements.
- Assist with inventory management, including receiving and checking in new stock.
- Support with visual merchandising implementation and constantly make sure it remains visually appealing.

**Team Collaboration**
- Self-starter with strong team-player approach to exceed Team objectives.
- Participate in team meetings and actively contribute to new projects.
- Assist in training new employees if needed.

**Profile**:

- We are looking for a **passionate and experienced multi-lingual Sales Associate** who embraces a highly dynamic and international working environment with a high level of flexibility, resilience, and autonomy.
- As Sales Associate, you will be part of our international team providing exceptional customer service, drive sales and contribute to the overall success of our Swatch Stores.
- Become one of our proud Sales Associates representing the brand by demonstrating strong customer engagement and product knowledge.

**Professional requirements**:
**Qualifications**:

- **Education**: High school diploma or equivalent; college degree preferred.
- **Experience**: Previous experience in retail or sales, preferably for a company with fast moving goods/products or in the watch industry.

**Skills**:
**Must have**
- Excellent communication and interpersonal skills
- Strong sales skills.
- Ability to understand and present technical details.
- Proficient in using POS systems and handling transactions.

**Personal Attributes**:

- Excellent customer service and focus.
- High level of energy and enthusiasm.
- Positive, innovative and motivated by a continuous improvement mindset.
- Professional appearance and demeanour.
- Ability to work flexible hours, including weekends and holidays.

**Benefits - What is in for you.**
- Working within an international, diverse, and dynamic team.
- Be at the forefront of innovation within the watch industry.
- Personnel discount on a large selection of Swatch Group products (40%)
- Good performance paired with continued business needs translate into an open-end contract.
- Development and training opportunities.
- Contribution to health insurance costs

**Languages**:
French: native / excellent command

English: Excellent comment / very good

Any other language is an asset.