Technical Customer Engagement Manager

Vor 2 Tagen

Zürich, Schweiz TN Switzerland Vollzeit

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Client:

SMG Swiss Marketplace Group

Location:

Serbia

Job Category:

Customer Service

Job Reference:

f95cdf9d2d7d

Job Views:

10

Posted:

22.01.2025

Expiry Date:

08.03.2025

Job Description:

Technical Customer Engagement Manager / CDP Solution Architect

  • Full-time

Company Description

Welcome to SMG Swiss Marketplace Group AG

SMG Swiss Marketplace Group AG came together following the merger of Scout24 Switzerland and TX Markets (part of TX Group) in 2021. A union which included some of Switzerland’s most well-known leading marketplaces. We are a pioneering network of online marketplaces and a leading European digital company that simplifies people's lives with forward-looking products.

Job Description

Join us in this exciting newly created role of Technical CDP Solution Architect in the Customer Engagement team and support our Marketplaces to leverage the Customer Data Platform (CDP) and marketing technology landscape capabilities.

In this role, you will shape and implement solutions within our CDP, Bloomreach Engagement, and marketing technology ecosystem. Your work will enhance user experiences on our digital platforms. Collaborating with all our Brands, you will turn business requirements into technical specifications and solutions:

  1. Evaluate, design, and implement solutions within our CDP and marketing tech ecosystem.
  2. Advise the Customer Engagement team on best practices and tech advancements.
  3. Conduct feasibility assessments and provide insights.
  4. Partner with Product and Engineering teams for seamless integration.
  5. Configure and manage CDP settings, including API integrations.
  6. Integrate the CDP with other platforms (e.g., CRM, advertising, analytics).
  7. Manage data transformation and ingestion processes.
  8. Identify and resolve technical issues in the CDP.
  9. Develop and maintain CDP documentation.

Qualifications

  1. Bachelor's degree in Computer Science, IT, or related field (or equivalent experience).
  2. 3+ years as a CDP solution architect or consultant.
  3. Experience with Bloomreach Engagement, Tealium AudienceStream, CrossEngage, Segment, or Salesforce CDP.
  4. Proficient in managing APIs, webhooks, and SDKs.
  5. Skilled in Python or R for data transformation.
  6. Familiar with Salesforce CRM and advertising platforms (Google Ads, Facebook preferred).
  7. Familiarity with Agile methodologies and experience in Agile teams.
  8. Excellent English communication; German proficiency a plus.

Additional Information

Benefits you’ll love:

  • Be a part of a well-established Swiss-based subsidiary in Belgrade.
  • We value work-life balance and employee happiness. That’s why we grant you a hybrid work environment, and 25 vacation days per year, with the option to buy another 10 days in an unbureaucratic process. You get 5 fully paid sick days per year, and another 5 days for special occasions.
  • Lots of team activities and perks.
  • Great equipment, competitive salary, and a variety of fringe benefits like a gym membership and discounts at local stores.
  • International team and working environment of talented and fun people.
  • Stimulating work experience that will allow you to grow both professionally and personally (yearly budget for your personal development).

Please send a CV in English. The position is open in Serbia, please apply only if you are eligible to work in the location.

Looking forward to meeting you

About Us

SMG Swiss Marketplace Group AG is a pioneering network of online marketplaces and cutting-edge European digital company that simplifies people’s lives with innovative products.

SMG Swiss Marketplace Group AG provides customers the best tools to meet their life decision needs. The portfolio includes Real Estate, Automotive, General Marketplaces, and Finance & Insurance.

Disclaimer

SMG Swiss Marketplace Group AG primarily engages directly with candidates. We do not accept unsolicited resumes or candidate profiles from recruitment agencies unless we have specifically requested their assistance for particular roles. Any submissions made without a prior request from our Talent Acquisition team will not be acknowledged or considered. We appreciate the understanding and cooperation of recruitment agencies in respecting this policy.

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