Technical Customer Engagement Manager

vor 1 Tag

Zürich, Schweiz TN Switzerland Vollzeit
Client:

SMG Swiss Marketplace Group

Location:Job Category:

Customer Service

Job Reference:

873a6db2e1c3

Job Views:

9

Posted:

21.01.2025

Expiry Date:

07.03.2025

Job Description:
  • Full-time

Company Description

Welcome to SMG Swiss Marketplace. We are a pioneering network of online marketplaces and a leading European digital company that simplifies people's lives with forward-looking products.

Job Description

Join us in this exciting newly created role of Technical CDP Solution Architect in the Customer Engagement team and support our Marketplaces to leverage the Customer Data Platform (CDP) and marketing technology landscape capabilities.

What you will be doing

In this role, you will shape and implement solutions within our CDP, Bloomreach Engagement, and marketing technology ecosystem. Your work will enhance user experiences on our digital platforms. Collaborating with all our Brands, you will turn business requirements into technical specifications and solutions:

  • Evaluate, design, and implement solutions within our CDP and marketing tech ecosystem.
  • Advise the Customer Engagement team on best practices and tech advancements.
  • Conduct feasibility assessments and provide insights.
  • Partner with Product and Engineering teams for seamless integration.
  • Configure and manage CDP settings, including API integrations.
  • Integrate the CDP with other platforms (e.g., CRM, advertising, analytics).
  • Manage data transformation and ingestion processes.
  • Identify and resolve technical issues in the CDP.
  • Develop and maintain CDP documentation.

Qualifications

  • Bachelor's degree in Computer Science, IT, or related field (or equivalent experience).
  • 3+ years as a CDP solution architect or consultant.
  • Experience with Bloomreach Engagement, Tealium AudienceStream, CrossEngage, Segment, or Salesforce CDP.
  • Proficient in managing APIs, webhooks, and SDKs.
  • Skilled in Python or R for data transformation.
  • Familiar with Salesforce CRM and advertising platforms (Google Ads, Facebook preferred).
  • Familiarity with Agile methodologies and experience in Agile teams.
  • Excellent English communication; German proficiency a plus.

Additional Information

Benefits you’ll love

  • 6 weeks of holidays (with the possibility to buy up to 10 additional days)
  • 40-hour week (flexitime with a cap at 45 hours - We take work-life balance seriously)
  • 4 months' notice after the probationary period
  • SBB Half-Fare Card
  • 18 weeks maternity and 6 weeks paternity leave (also in case of adoption)
  • Professional accident and supplementary insurance (100% covered by SMG)
  • No fixed office days (you work where you feel most comfortable)
  • Independent counselling centre for personal and psychological problems
  • Gender-neutral fair pay with clearly defined career profiles
  • Choose your hardware (Mac or Windows + monitor for home)

Apply now with your CV and send us any additional documents you think we should read to understand that you are the perfect fit.

About Us

SMG Swiss Marketplace Group AG is a pioneering network of online marketplaces and a cutting-edge European digital company that simplifies people’s lives with innovative products.

SMG Swiss Marketplace Group AG provides customers the best tools to meet their life decision needs. The portfolio includes Real Estate, Automotive, General Marketplaces, and Finance & Insurance.

Disclaimer

SMG Swiss Marketplace Group AG primarily engages directly with candidates. We do not accept unsolicited resumes or candidate profiles from recruitment agencies unless we have specifically requested their assistance for particular roles. Any submissions made without a prior request from our Talent Acquisition team will not be acknowledged or considered. We appreciate the understanding and cooperation of recruitment agencies in respecting this policy.

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.

Bank or payment details should not be provided when applying for a job. Eurojobs.com is not responsible for any external website content. All applications should be made via the 'Apply now' button.

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