CX Lab Global Lead

vor 1 Monat

Zug, Schweiz Roche Vollzeit

Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.

The Position

A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That’s what makes us Roche.

Roche Diagnostics Global Customer Experience and Solution Design Team (CXSD team) is looking for a passionate CX Lab Global Lead for Usability and Immersive Lab to redefine Roche User Interface and Product design and transform the Healthcare industry for the better.

At CXSD you will join an international group of more than 50 researchers and designers that serve our purpose to bring the voice of customers to the core of Roche Diagnostics decisions by designing and enabling a seamless patient-centric experience across our portfolio of products and services. You will be part of a motivated team whose mission is to scale up the usability testing practice within the company, automate processes around usability testing as a formative evaluation method, identification of key partners, training and evangelizing usability testing methods.

As the Global Lead of the Customer Experience Lab (CX Lab) you will be guiding one of the most advanced usability and user testing programs in the industry, designed to immerse users and customers in close to real-life environments to gather ultra-fidelity insights and feedback. You will lead a team of usability engineers and researchers, oversee the creation of cohesive data sources for cross-portfolio sharing, and ensure that our user testing outputs align with regulatory requirements and quality standards. This role is ideal for a forward-thinking professional with a passion for blending digital and physical design, especially through AR/VR, and enhancing the digital product testing experience.

The opportunity
  • Lead CX Lab team operations, ensuring effective planning, budget management, and resource allocation.
  • Drive the adoption of digital tools that improve the efficiency of test participant recruitment and streamline the insights gathering and distribution processes.
  • Enhance AR and VR capabilities to create immersive, efficient design and testing experiences for physical spaces, bridging digital and physical design requirements in early product development phases.
  • Ideate innovative solutions to further scale the CX Lab capabilities across the globe.
  • Spearhead efforts to reduce time to insights by streamlining and automating user testing practices.
  • Establish and maintain centralized data sources that support cross-sharing of user testing insights across product lines, reducing redundant testing efforts.
  • Develop and promote a compelling service offering within Roche, showcasing the value of user testing to key stakeholders across the organization.
  • Act as an advocate for the CX Lab, positioning it as an essential part of the product development lifecycle.
Who you are
  • You hold a MS in Science, Industrial Engineering, Psychology, Human Factors Engineering or other related technical field, or equivalent work experience.
  • Proven Experience: 8+ years in UX research, usability testing, or human-centered design, with at least 5 years in a leadership role guiding teams.
  • Immersive Technologies: Strong background in leveraging AR/VR or other immersive technologies for enhancing user testing and product evaluation.
  • Project Management: Demonstrated experience in project planning, budget management, and resource allocation across multiple projects.
  • Data-Driven Approach: Strong analytical skills with experience in building and managing centralized data sources for user testing insights.
  • You have experience with formative evaluations methods, including usability testing.
  • You have excellent presentation skills and ability to communicate know-how, experiences, ideas, solutions and deliverables effectively and persuasively.
  • You have strong knowledge of agile methodologies and iterative testing frameworks.
  • Knowledge of FDA Human factors guidance and usability engineering is a big plus.
  • You are fluent in English. Other languages are always a big plus.

Are you ready to apply? We want someone who thinks beyond the job offered - someone who knows that this position can be an outstanding opportunity to craft the future of Roche.

Who we are

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

Roche Diagnostics International in Rotkreuz is a leading provider of diagnostic systems solutions, and the largest manufacturer of fully automated in vitro diagnostic systems in Switzerland. We are more than 2,700 passionate colleagues from over 65 nationalities. Find out more about our site in Central Switzerland, here.

Besides extensive development and training opportunities, we offer flexible working options, 18 weeks of maternity leave and 10 weeks of gender independent partnership leave. Our employees benefit from multiple services on site such as child-care facilities, medical services, restaurants and cafeterias, as well as various employee events.

We believe in the power of diversity and inclusion, and strive to identify and create opportunities that enable all people to bring their unique selves to Roche.

Roche is an Equal Opportunity Employer.

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