Client Activation/ CRM Project Manager Retail
Vor 6 Tagen
About Our Client
Our client is a multinational corporation recognised as a leading player in the global market.
Job Description
Clienteling Tool for Internal and External Boutiques:
- Onboarding and Training: Oversee the onboarding process for new users and provide training on new features.
- Support Management: Handle support tickets related to the platform and ensure timely resolution.
- Feedback and Improvements: Collect user feedback and create change requests to enhance the platform.
- Regular Updates: Participate in monthly/bi-weekly meetings with project owners to discuss progress and challenges.
- Clear Communication: Keep stakeholders informed about project status, updates, and any issues.
Client Satisfaction Initiatives:
- Survey Management: Develop and manage new surveys, including content creation, translation, and testing.
- In-Depth Analysis: Analyze client satisfaction data to uncover insights and create action plans for improvement.
- Regular Updates: Attend monthly/bi-weekly meetings with project owners to review progress and address challenges.
- Clear Communication: Ensure stakeholders are regularly updated on project status and developments.
Performance Monitoring:
- Collaboration with Data Analyst: Work closely with the Data Analyst to track platform performance, identify improvement areas, and share best practices.
The Successful Applicant
- Retail Experience
- Experience in Clienteling and Satisfaction Projects
- Project Management Skills and Analytical Thinking
- Business Oriented
- Experience in Salesforce Service Cloud or Marketing Cloud is a Plus
- Experience with Dashboarding
- Fluent in French and English
- Ability to Work Independently and as Part of a Team
- Proficiency in Project Management Methodologies and Tools
What's on Offer
If you are passionate about driving client satisfaction and performance through effective project management, we would love to hear from you.
#J-18808-Ljbffr-
Client Activation Project Manager
vor 3 Wochen
Genf, Schweiz Pouly Tradition VollzeitWe are seeking a highly motivated and experienced Client Activation Project Manager. In this role, you will be responsible for managing projects, with a particular focus on initiatives related to clienteling tools, satisfaction measurement, and performance reports. You will work closely with internal teams (our markets) and external stakeholders.Our client...
-
Client Activation Project Manager
vor 3 Wochen
Genf, Schweiz Michael Page International (Switzerland) SA VollzeitAbout Our ClientOur client is a multinational corporation recognised as a leading player in the global market.Job DescriptionClienteling Tool for Internal and External Boutiques:Onboarding and Training: Oversee the onboarding process for new users and provide training on new features.Support Management: Handle support tickets related to the platform and...
-
Client Activation Project Manager
Vor 7 Tagen
Genf, Schweiz Hays VollzeitResponsibilities:Clienteling tool for Internal and External boutiques: Onboarding/training: manage onboarding, new users and training about new features.Hypercare: Create and follow up on support tickets related to the platform.Collect of needs and Change request creation: Gather feedback from users and create change requests for the...
-
Praktikum (M/w/d) Marketing & Retail Activation
vor 5 Monaten
Genf, GE, Schweiz L'Oreal VollzeitWe create the beauty that moves the world” **Wir suchen Dich - als PRAKTIKANT:IN (m/w/d)** **im Marketing & Retail Activation der Luxury Division!** **Ab Februar für 6 Monate** **Deine Aufgaben** Du wirst vollständig in das Tagesgeschäft des Bereiches Retail Marketing und Design Management einbezogen und bist für die lokale Aktivierung &...
-
Praktikum (M/w/d) Marketing & Retail Activation
vor 2 Monaten
Genf, GE, Schweiz l'Oréal VollzeitWe create the beauty that moves the world" **Wir suchen Dich - als PRAKTIKANT**: IN (m/w/d) im Marketing & Retail Activation der Luxury Division! Ab Februar für 6 Monate Deine Aufgaben Du wirst vollständig in das Tagesgeschäft des Bereiches Retail Marketing und Design Management einbezogen und bist für die lokale Aktivierung & Vermarktung unserer Marken...
-
Project Manager – New Donor CRM
vor 3 Monaten
Genf, Schweiz Cagi VollzeitMédecins Sans Frontières is an independent, international medical and humanitarian organization that provides care to people in need, people affected by natural or man-made disasters, and victims of armed conflict, without discrimination and without regard to race, religion, creed or political affiliation (MSF Charter).The fundraising unit within the MSF...
-
Research&development Internal Activation Manager
vor 3 Monaten
Genf, GE, Schweiz JTI - Japan Tobacco International VollzeitAt JTI we celebrate differences, and everyone truly belongs. **46,000 people from all over the world** are continuously building their unique success story with us.** 83% of employees feel happy **working at JTI. To make a difference with us, all you need to do is bring your **human best.** **Research&Development Internal Activation Manager** **Position...
-
RETAIL - Store Manager
vor 3 Monaten
Genf, Schweiz Retail Search Srl VollzeitWe are looking for the Store Director for an important luxury Italian clothing brand in Ginevra.PROFILO DEL CANDIDATO IDEALEAs a Store Manager, you will lead and support all activities to achieve store business objectives, demonstrating an unsurpassed service culture. You will supervise and motivate team members to achieve sales revenue, organize events, and...
-
Marketing Project Leader Travel Retail Europe
vor 2 Monaten
Genf, GE, Schweiz L'Occitane VollzeitThe L’OCCITANE Group is a leading international manufacturer and retailer of premium and sustainable beauty and wellness products. The Group operates in 90 countries worldwide and has 3,000 retail outlets, including over 1,300 of its own stores. Within its portfolio of premium beauty brands that champion organic and natural ingredients are: L’OCCITANE en...
-
CRM Assistant in Private Banking
vor 2 Monaten
Genf, Schweiz Ateca Consulting VollzeitWe're Hiring: Client Relationship Management (CRM) Assistant in Private Banking As a CRM Assistant in Private Banking you will support the Client Relationship Managers in their day-to-day tasks in the areas of trading, marketing, and administration. If you have a strong background in finance, excellent communication skills, and a proactive attitude, this...
-
CRM Assistant in Private Banking
vor 2 Monaten
Genf, GE, Schweiz Ateca Consulting VollzeitWe're Hiring: Client Relationship Management (CRM) Assistant in Private Banking As a CRM Assistant in Private Banking you will support the Client Relationship Managers in their day-to-day tasks in the areas of trading, marketing, and administration. If you have a strong background in finance, excellent communication skills, and a proactive attitude, this...
-
Luxury Retail Manager
Vor 7 Tagen
Genf, Genf, Schweiz Gi Group SA VollzeitAbout Gi Group SAWe are a prestigious staffing agency partnering with top luxury brands. Our client, Accessories Luxury Fashion Company, is seeking an experienced Luxury Retail Manager to lead their store in Geneva.About the RoleThis is an exciting opportunity to join a globally recognized brand and work in a dynamic fast-paced environment where your passion...
-
Consultant CRM
vor 5 Monaten
Genf, GE, Schweiz ARNEO Vollzeit**Who are we? **:ARNEO est une agence digitale créative et engagée qui accompagne ses clients dans leur transition vers une approche plus responsable de leurs enjeux et de leurs modèles économiques. L'expertise d'ARNEO s'appuie sur plusieurs domaines d'excellence de la réflexion, conception à la production : analyse de la performance, SEO/SEA,...
-
Marketing Project Leader Travel Retail Europe
vor 2 Monaten
Genf, Schweiz L'Occitane Groupe VollzeitThe L’OCCITANE Group is a leading international manufacturer and retailer of premium and sustainable beauty and wellness products. The Group operates in 90 countries worldwide and has 3,000 retail outlets, including over 1,300 of its own stores. Within its portfolio of premium beauty brands that champion organic and natural ingredients are: L’OCCITANE en...
-
Luxury Hospitality Marketing Project Manager
vor 1 Monat
Genf, Genf, Schweiz L'OCCITANE VollzeitJoin L'OCCITANE, a pioneering international manufacturer and retailer of premium and sustainable beauty and wellness products. Our Group operates in 90 countries worldwide and has 3,000 retail outlets, including over 1,300 of its own stores. Our portfolio includes leading beauty brands like L'OCCITANE en Provence, Melvita, Erborian, L'OCCITANE au Brésil,...
-
Global Luxury Retail Director
vor 1 Monat
Genf, Genf, Schweiz Roger Dubuis VollzeitAt Roger Dubuis, we are seeking a highly skilled Global Luxury Retail Director to lead our retail strategy and drive business growth in key markets.Job DescriptionWe are looking for an experienced professional with a strong background in luxury retail management to join our team as Global Luxury Retail Director. The ideal candidate will have a minimum of 5...
-
Internship - Havas Sports - Junior Project Manager
vor 3 Monaten
Genf, GE, Schweiz Havas Group VollzeitHybrid Agency: Havas Village Geneva Job Description Summary: Based at Havas Village in Geneva, Havas Sports is the Business Unit (BU) of Havas Switzerland dedicated to sports organizations. Our mission is to support rights holders in their innovation strategy, the transformation of the fan experience and the growth of their marketing revenues. Havas...
-
Team Leader
vor 3 Monaten
Genf, GE, Schweiz Talan Vollzeit**Company Description** For 20 years, Talan has advised major companies and administrations, supported them, and implemented their transformation and innovation projects. The Group places innovation at the heart of its development and operates in areas related to technological changes, such as Big Data, IoT, Blockchain and Artificial Intelligence. Present...
-
Luxury Retail Manager Position
vor 4 Wochen
Genf, Genf, Schweiz Gi Group SA VollzeitGi Group SA: Luxury Store Manager Job OpportunityWe are seeking an experienced Store Manager to lead our Geneva location, representing a prestigious Accessories Luxury Brand.Key Responsibilities:Craft and manage a high-performing sales team through strategic planning and leadership.Elevate the shopping experience by implementing effective in-store budgeting...
-
Luxury Retail Manager
vor 3 Wochen
Genf, Genf, Schweiz Gi Group SA VollzeitGi Group SAA prestigious Accessories Luxury Brand in Geneva seeks a highly skilled and experienced Retail Manager.Why is this opportunity ideal?We offer a dynamic and fast-paced work environment where your passion for sales and fashion can thrive. Enjoy competitive compensation, attractive employee benefits, and the chance to be part of a globally recognized...