Client Activation Project Manager
Vor 4 Tagen
Responsibilities:
- Clienteling tool for Internal and External boutiques: Onboarding/training: manage onboarding, new users and training about new features.
- Hypercare: Create and follow up on support tickets related to the platform.
- Collect of needs and Change request creation: Gather feedback from users and create change requests for the platform.
- Monthly/Bi-weekly Meeting with Richemont PO: Attend regular meetings with Richemont project owners to discuss progress, challenges, and alignment.
- Communicate effectively: Regularly communicate project status, updates, and challenges to stakeholders, ensuring transparency and alignment.
- Client Satisfaction Initiative: Manage existing and new surveys: Develop and manage the creation of new surveys, including content management, translation, and testing.
- Deep Dive Satisfaction measurement: Conduct in-depth analysis of client satisfaction data, identify key insights, and develop action plans to address areas for improvement.
- Performance: Collaboration with Data Analyst: Work closely with the Data Analyst to monitor platform performance, identify areas for improvement, and conduct best practice sessions.
Qualifications:
- Project Management skills and analytical thinking.
- Business oriented.
- Experience in clienteling and satisfaction projects.
- Experience in Salesforce Service Cloud or Marketing Cloud advantageous.
- Experience with Analytical and Dashboarding.
- Fluent in French and English.
- Excellent communication, interpersonal, and presentation skills.
- Ability to work independently and as part of a team.
- Proficiency in project management methodologies and tools.
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