Client Activation Project Manager

Vor 4 Tagen


Genf, Schweiz Hays Vollzeit

Responsibilities:

  1. Clienteling tool for Internal and External boutiques: Onboarding/training: manage onboarding, new users and training about new features.
  2. Hypercare: Create and follow up on support tickets related to the platform.
  3. Collect of needs and Change request creation: Gather feedback from users and create change requests for the platform.
  4. Monthly/Bi-weekly Meeting with Richemont PO: Attend regular meetings with Richemont project owners to discuss progress, challenges, and alignment.
  5. Communicate effectively: Regularly communicate project status, updates, and challenges to stakeholders, ensuring transparency and alignment.
  6. Client Satisfaction Initiative: Manage existing and new surveys: Develop and manage the creation of new surveys, including content management, translation, and testing.
  7. Deep Dive Satisfaction measurement: Conduct in-depth analysis of client satisfaction data, identify key insights, and develop action plans to address areas for improvement.
  8. Performance: Collaboration with Data Analyst: Work closely with the Data Analyst to monitor platform performance, identify areas for improvement, and conduct best practice sessions.

Qualifications:

  1. Project Management skills and analytical thinking.
  2. Business oriented.
  3. Experience in clienteling and satisfaction projects.
  4. Experience in Salesforce Service Cloud or Marketing Cloud advantageous.
  5. Experience with Analytical and Dashboarding.
  6. Fluent in French and English.
  7. Excellent communication, interpersonal, and presentation skills.
  8. Ability to work independently and as part of a team.
  9. Proficiency in project management methodologies and tools.
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