Field Support Engineer
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Work with usRequisition ID: 42018
Country/Region: CH
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job DescriptionWe are seeking a skilled Desktop Support Engineer to provide technical assistance to our clients. As a Desktop Support Engineer, you will be responsible for installing, upgrading, and troubleshooting hardware and software systems. If you’re computer-savvy and enjoy supporting end users, we’d like to meet you. Your problem-solving attitude and ability to give clear technical instructions will be crucial in this role. Familiarity with remote troubleshooting techniques is also essential. Ultimately, you will ensure prompt and accurate customer service, contributing to increased client satisfaction.
Roles & Responsibilities- Address user tickets related to hardware, software, and networking.
- Walk customers through installing applications and computer peripherals.
- Ask targeted questions to diagnose problems.
- Guide users with simple, step-by-step instructions.
- Conduct remote troubleshooting.
- Test alternative pathways until you resolve an issue.
- Customize desktop applications to meet user needs.
- Record technical issues and solutions in logs.
- Direct unresolved issues to the next level of support personnel.
- Follow up with clients to ensure their systems are functional.
- Report customer feedback and potential product requests.
- Help create technical documentation and manuals.
- 5+ yrs of relevant experience.
- Proven work experience as a Desktop Support Engineer, Technical Support Engineer, or similar role.
- Hands-on experience with Windows OS environments.
- Imaging the devices through SCCM and Intune.
- Ticket handling skills in ServiceNow application and familiarity with SLA for the tickets by priority.
- Asset Inventory Management and ability to track them in ServiceNow.
- Ability to troubleshoot LAN, Wifi, and VPN related issues.
- Working knowledge of office automation products and computer peripherals (printers and scanners).
- Knowledge of network security practices and anti-virus programs.
- Ability to perform remote troubleshooting and provide clear instructions.
- Excellent problem-solving and multitasking skills.
- Customer-oriented attitude.
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
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