Desktop Support Engineer
vor 2 Wochen
Job title: Desktop Support Engineer
Language: French language
Working hours: CET working hours (9:00 AM – 6:00 PM)
Job BriefWe are seeking a skilled Desktop Support Engineer to provide technical assistance to our clients. As a Desktop Support Engineer, you will be responsible for installing, upgrading, and troubleshooting hardware and software systems. If you're computer-savvy and enjoy supporting end users, we'd like to meet you. Your problem-solving attitude and ability to give clear technical instructions will be crucial in this role. Familiarity with remote troubleshooting techniques is also essential. Ultimately, you will ensure prompt and accurate customer service, contributing to increased client satisfaction.
Roles & Responsibilities:- Address user tickets related to hardware, software, and networking.
- Walk customers through installing applications and computer peripherals.
- Ask targeted questions to diagnose problems.
- Guide users with simple, step-by-step instructions.
- Conduct remote troubleshooting.
- Test alternative pathways until you resolve an issue.
- Customize desktop applications to meet user needs.
- Record technical issues and solutions in logs.
- Direct unresolved issues to the next level of support personnel.
- Follow up with clients to ensure their systems are functional.
- Report customer feedback and potential product requests.
- Help create technical documentation and manuals.
Experience on end user devices (laptop, desktop, printers, mobile, video conference room equipment, Wifi/LAN) support, good communication skills, ITSM process knowledge.
Requirements and Skills:- 5+ years of relevant experience.
- Proven work experience as a Desktop Support Engineer, Technical Support Engineer, or similar role.
- Hands-on experience with Windows OS environments.
- Imaging the devices through SCCM and Intune.
- Ticket handling skills in ServiceNow application and familiarity with SLA for the tickets by priority.
- Asset Inventory Management and ability to track them in ServiceNow.
- Ability to troubleshoot LAN, Wifi, and VPN-related issues.
- Working knowledge of office automation products and computer peripherals (e.g., printers and scanners).
- Knowledge of network security practices and anti-virus programs.
- Ability to perform remote troubleshooting and provide clear instructions.
- Excellent problem-solving and multitasking skills.
- Customer-oriented attitude.
- Join the success story of a globally trusted brand.
- Partnering with well-known clients.
- Being part of and driving high-performance teams.
- Multiple international career development options.
- Extensive training and learning opportunities.
- Great team environment.
- Regular corporate events.
- Flexible work options.
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